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Found 18 results

  1. This morning when searching within requests to link them or using the global search for Problems for example the search returns nothing e.g. Please can this be looked into as this is causing our service desk issues this morning.
  2. We are not able to log into Service Manager this morning please can someone look into this for us as a matter of urgency this is via the analyst portal. If we log into self service then we can get in to the system is there something we need to update since the move to the UI last night?
  3. So we are having issues in searching for requests and also linking requests together.....has there been any issues with Hornbill? or is it just us......
  4. Ours instance is non responsive please can this be investigated asap. thanks
  5. When printing requests the new tab loads but there are no details that are displayed, is there an issue with mdh-p01-api.hornbill.com?
  6. We are currently experiencing an outage of Service Manager, please can someone look into it TIA
  7. Morning Hornbill team, I replied to the outage post on friday to say this, but thought I should add at the top level as well. Our mail (imap) service seems to have stopped friday at the same time as the general outage, and hasn't restarted. We've had no mail arrive in our inbox since 12:40 ish on Friday afternoon. Post is here including screen cap of logs.
  8. We are currently seeing an outage with Service Manager for our instance please can this be investigated, our analysts are not able to access the system.
  9. So, we use the LDAP sync tool to sync all our students into the system. This has been running nightly without issues until we think the 2nd Sept. Now every time it runs it fails with "2020/09/28 21:01:02 [ERROR] Error Loading Configuration: The specified primary entity [Imports] was not found" We don't believe anything has changed at our end, does this error lead anyone to guess what might be the cause?
  10. The search in the Employee Portal does not work this morning, yesterday we completed the Hornbill update but not sure if that is the cause, however when you enter text nothing returns!
  11. When we try to send emails with attachments that are held within a request (via associated files) we are getting this error:
  12. This morning Service Manager is failing to load for us and the health report is attached...which doesn't look good for us! Could someone please take a look and let us know what the issue is please?
  13. We have a role to allow people to view and send emails only, however, today after the update when you click the 3 dots and go to view email you cannot see the email as it seems to default to the actual mailbox rather than a view of the email itself. Can this be changed to allow our analysts to be view these emails, as we do not want to give them access to the mailbox. Thanks in advance.
  14. When clicking on Services in the Service Portfolio we are getting this error on all Services and cannot access any of the information. Is anyone else getting this issue???
  15. Currently, we cannot add any Assets manually into the database we have tried with two users who could enter these details, but when you click Create at the bottom nothing happens and the asset is not created. Please help.
  16. We have updated hornbill (build 1364) and found that our bpm's that have decisions are not working as the default and customer display have swapped around as they are now looking and the wrong value meaning that our bpm's are not functioning correctly and are breaking. Please, can this be looked at asap? e.g. customer display is Windows 10 (temporary) and the default value is Windows 10 the bpm decisions are taking the customer display rather than the previous default values.
  17. Out of interest do we know when a fix will be out for the brokenyear part of the dates when running reports? Hayley.
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