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  1. I want to assign assets to contacts, but the contacts do not show in the list for 'used by' and 'owner by' how can i get contacts to appear?
  2. Is there any way to set an expiry period for a duration of 30 seconds? Im trying to find a workaround in a BPM whereby an analyst has a window of 30 seconds to add an asset to the call and putting decimals in the minute field doesn't seem to do the trick. Ideally I would like a function that suspends the flow until the analyst adds an asset, marking off a stage checkpoint in the process. At present there is no function I can find that will automatically continue a workflow after an asset has been added by the analyst and mark a stage checkpoint, in the same way as if you suspend a no
  3. I've seen some posts regarding tags for requests. It would be nice to have tags for assets too. Just like adding tags to a new topic in this forum, it would allow me to sync tagging currently used for deployed resources.
  4. Does Hornbill offer any software that can detect assets without having to manually upload them?
  5. Following on from my previous request to be able to create new Assets from the Service Manage Request View, can we also request an enhancement to be able to create new assets from the Service Manager BPM. We would like to be able to:- Create New Asset, to be able to create a new asset passing the required fields. Link existing Asset, be able to link an asset to the current request, passing the asset id. Share Asset, i.e. turn on sharing and pass the id to the object to be shared too, in our case external organisation (Organisation ID) Update Asset, as per Create,
  6. Is there a way in the BPM to 'Get Asset Details' so that we can use things like the Owner Field? I would like to raise requests against assets and then to email/assign the request/add as member etc to the 'owned by' field of an asset...Don't think that this is currently easily achieved within the BPM? Also I suppose that this 'Get Asset Details' option would allow us to make decisions and to take other information from the Asset to insert into the request/emails etc.
  7. This may be in the wrong section but please move if needed. When chosing an asset in a form in the Employee Portal it appears, but it doesn't display correctly. It seems to default to an asset and then if you change it to something else this information on the right does not update. It does log the correct information in the request but the portal is causing some confusion to our customers.
  8. So when editing the Description field within an asset we can add wiki markup which works in the asset viewer: But when you are searching for an asset e.g. as part of a PCF is does not rending the wiki markup, can this be changed? I also would take a guess that wiki markup also counts towards the 255 character limit in the description field?
  9. I have also logged as a support request but I am unable to save any changes to asset records since today's update has been applied.
  10. Hi Team, we would like to delete relationships via the asset relationship import tool. Would it be possible to add this functionality?? thanks Andy
  11. Hello, We've been using Configuration Manager for over a week and so far it's been proven useful. This request is likely to be part Service Manager - Assets, and Configuration Manager. We need a way to group a collection of Assets under an Organisation (Menu -> Customers - Organisations / Contacts)... bearing in mind we do not use Customer Manager (since our customers are the Business themselves) though we have third party supporting some of our Assets and Applications - but they would never log in to our Portal or Hornbill at all. We need to be able to link these assets
  12. I sure this is a simple question, but not able to locate the location where you can setup the Asset Vendor, Product and Version drop downs for the 'Software' Asset Class. Any pointers? Cheers Martyn
  13. Hi, We are currently importing various types of assets into our Service Manager instance. We have found that, when logging an incident/service request via the customer portal, all types of assets are presented to the customer - including servers, switches etc. We would like to be able to filter out certain asset types on the portal, via the "asset details" out of the box form, so that only those relevant to the end user are presented. Is there any way that this can be achieved? I've looked within the "Asset Management" section of Service Manager and cannot see anywhere that this
  14. Hello, I am not sure where this would fit in but guessing System Administration cover all other parts of the Hornbill? Anyway, I want to raise a request to add a new row onto Asset Type configuration setting. As we are preparing ourselves for 358 new smartphones that are expected to tomorrow or early next week and deadline is to completed them all and ready to hand out beginning of August so we really only have "8 working days* to complete it. So I want to prepare Excel spreadsheet to be ready for to input information to bulk upload all assets as soon it arrive however I have notice
  15. Hi, I am looking into the possibility of scheduling activities from assets rather than using standard changes, e.g. for server reboots that happen each week on the same day/time. When viewing an activity, after it has been created from the asset record, it displays the asset ID information rather than the asset name - see screenshot below. I would like to propose that it shows the asset name, rather than the asset ID, that the activity is linked to - in this instance, rather than saying "Asset: 1" it would say "Asset: Server123" (I promise our server naming conventions are better tha
  16. Hi, Can I request some addtional fields to be used for the Software Asset Class: Licence Key Registered Email Address Registered Name Licence Start Date Licence Expiry Date Licence Renewal Date Licence Type (Single User Licence, Named User Licence, Concurrent Licence, Per Device Licence, Optimizational based Licence, Transactional based Licence, Subscription based Licence) Licence Cost It would be handy to be able to... Add multiple users as the "Owners" or "Used By" fields if the Licence is "Concurrent" Other people may have other
  17. Hi I was trying to create a report about linked assets. However, when trying to build the report, I noticed that some assets in h_cmdb_assets had an entry in The Asset URN column and others did not. Typically, the one I wanted to report on didn't have this info which means I couldn't use it in a report that was joined to the h_cmdb_links table. Any ideas why the URN value would be missing for some assets? Thanks
  18. I was wondering if anyone can assist, we are trying to create a report that will show all incidents closed the previous day with either no asset number or the asset number 0000 attached. How would be the best way to do this?
  19. Hi, I have noticed that a number of our assets have been duplicated in Hornbill. We use the AD asset import which runs each night. There is only one of each in AD of course. For the AD LDAP user import, there was a line that specified whether users were updated/created but I cannot see that option in the .json file for asset. Is it possible that instead of updating an asset in Hornbill, it is creating a new one if there are changes made in AD? Thanks, Melissa
  20. I'm trying to create a CSV file to upload our software assets and we want to populate the ownedBy field. This field is a lookup field and I'm struggling to get it to populate from the CSV. file. Is that actually possible or am I going to have to go through and manually add the user who is the owner? Any advice would be great, I'm teaching myself how to use CSV files for the first time so I'm really new to all this Thanks Katie
  21. hello, I have made a report which combines a few tables in order to pull information related to Leavers requests, including the assets linked to those requests. Whilst it initially worked, I wanted to get the "Asset Type" name attached to it, so as soon as I joined this table and included the field, the Asset Name column is now sharing the same details as the Asset Type Name column. If i remove the Asset Type Name column, the Asset Name column reverts back to the actual asset name. That was probably confusing I have attached the report definition file... tech-support-equip
  22. Hi We're not really using Asset management yet, but as I prep for next year, it would be good to be able to use Asset management for managing software asset in particular from a budgeting perspective. I'm keen to hear how others are using Asset Management, and if there are any tips for things to definitely do, and things to definitely avoid! Thanks Darren
  23. Hi, As we currently are in the Switch-On period this is my first topic in this forum. We are just about to import all our assets and especially one property is missing and I am pretty sure no other customer needs this (Old Asset Tag). For different historical reasons we need this information in any case and my only solution is to misuse any other property which I would like to avoid. The request I have is to have additional custom properties similar to what exist for customers and co-workers. Some additional custom properties available under the different categories (e.g. Ge
  24. Hi, When reviewing asset information, I've been coming across duplicate assets. We generally use the csv import tool for new assets and assets in the computer system class have some fields automatically populated via SCCM. The duplicates seem to have been created via SCCM. I'd like to create a report in Service Manager to help me identify all duplicate entries so they can be identified and analysed further. For most of our assets the "Name" field should be unique, as well as "Asset Tag". The "name" field matches the "Asset Tag" but has a prefix. e.g.
  25. When a end user is crating a request from Service Portal with a progressive capture that allows an Asset to be selected, the end user can search all assets. There is no way to restrict which assets can be searched, as far as we can tell. We consider this to be a security issue, and will have to disable the possibility for end users to pick assets when registering requests. Furthermore, this might be considered a security issue also for agents. There should be ways of restricting which agents can see which assets.
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