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Found 3 results

  1. At the moment you can only upload an image to an individual asset. It would be really useful to either be able to add our own thumbnail picture or even select from font awesome icons for the default image for each Asset Type. At the moment every asset type under each asset class has the same hard coded image. These images are not consistent with the ones displayed when accessing 'Asset Management', which do appear to be font awesome icons. Cheers Martyn
  2. Hi, We are currently importing various types of assets into our Service Manager instance. We have found that, when logging an incident/service request via the customer portal, all types of assets are presented to the customer - including servers, switches etc. We would like to be able to filter out certain asset types on the portal, via the "asset details" out of the box form, so that only those relevant to the end user are presented. Is there any way that this can be achieved? I've looked within the "Asset Management" section of Service Manager and cannot see anywhere that this
  3. We're looking at editing some of our asset types but have found that the "Additional Properties" sections differ per asset types. As an example, for "Server" asset type you have "Computer Information", "Hardware Information", "Operating System Information" and "Network Information". For "Switch" asset type you only have "Network Information" within "Additional Properties". We ideally need the "Hardware Information" to be available for "Switch" asset type. How can I achieve this? Thanks Lauren
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