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Showing results for tags 'answers'.
Can we raise an enhancement request for the 'Log New Request' node to be extended so that it is possible to create a new request with Questions and optional Answers set, like it was created via a Progressive Capture. This way the requests and workflow can be the same independent of the method it is raised via. In our example, most of the time Access Requests and Change Requests are raised independently, but we want to be able to combine the logging of both in a single process, i.e. you raise an Access Request and at the same time complete the details for the associated Change Request. We would then want the workflow of the Access Request to create and populate a Change Request based on the PCF inserting the appropriate Questions and Answers into the new change request. Cheers Martyn
At the moment you can add a multiple lines of text into 'Posts', i.e. you can use the carriage return (Enter) to layout and enter a large amount of sturtured text into a the post. But when entering a Comment or Answer, you are only able to inserts one continuous string of text as it is submitted when you press Enter. Is there any plans to apply the same UI process as with a Post when you press a button to submit you Comment or Answer? Cheers Martyn