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At the moment you are limited to 13 variable when setting up Snippets. It would be really useful to have the ability to use a number of additional ones, like it was possible using the remote call query in support works. Can I suggest the following at a starter:- Owner - add Job Title, Email, Work Phone and Work Mobile Current Analyst - not all updates/emails are done by the Owner so the ability to insert the current users Name, Job Title, Email, Work Phone and Work Mobile Status Catalog Name Service Level Team Name It would also be useful to be able to include Custom Fields as well. Cheers Martyn