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Showing results for tags 'zero records'.
At the moment when you undertake percentage measure, it is not able to differentiate between actual zero (i.e. you failed all the to meet the resolution SLA for all the records) and zero records (i.e. no requests for the measure were found). Would it be possible for the measure to capture the difference between the actual zero value and the no records found, perhaps storing a Null value instead of a zero, then displaying it as a non-coloured '0' on the scorecard rather than a red one? The other alternative is having the option to reverse the percentage calculation, in that your measu