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Found 7 results

  1. Can I have an update on defect PM00157953 in relation to "Timesheet entries are not saved when updating a request with time spent", which was identified in October 2019. We are trying to records time spent against all our requests in Service Manager to allow analysis of effort and support ability of different products, but having inconsistent saving of time spent is meaning this data is incomplete. Thanks. Martyn
  2. Can the time spent entered on Request List actions be included in the header information displayed on the timeline entry that is inserted into the request activity stream, so that is possible to see the time spent on each post without the need to open the timesheet dialog in the right-hand side. This would allow the timespent information to be viewable when printing the request. This information was visible on the Call Diary view in Support Works, so it would be good to implement this functionality in Service Manager. Mock-up This could be configured as system setting or at service level, so it can be turned on or off, depending individual preferences for the instance. Cheers Martyn
  3. When using time recording in the Request List - Update action and you want to enter a value rather than just starting the time the UI is not showing properly. On all other actions it show properly as window beneath the action. Can the Update action be corrected to work the same as the other actions? Cheers Martyn
  4. We are currently building Service Manager and configuring our processes. Within Supportworks, we have a mandatory "time spent" field which is prompted to the analyst when logging, updating and resolving a request. This would be a great addition to Service Manager as it will help us to determine how much time/cost is associated with a request, whether it be an incident, problem, change etc. I have only found the "time spent" field within activities in Service Manager - is there a setting that needs to be enabled to prompt for time spent when updating, resolving etc? If not, are there any plans to moving forward? Thanks - any ideas welcome
  5. When reviewing an request or printing, it would be useful to have the time spent (if record/greater than zero) displayed on the timeline entry on the bottom line where it displays the visibility of the timeline entry. Cheers Martyn
  6. Hi Is there a way to add a field or another way of logging time spent on a call? Ideally at the resolved stage? Or would it be an activity? Thanks Chris
  7. Hi We have a activity that allows users to put in the time they have spent on fixing a call, do you know if you can report on this and which table I would need to use. Thanks Chris
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