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  1. Hi Guys When will we be able to bypass the Summary & Description Fields when using specific questions from the Portal. Cheers
  2. Hi, I have made some good progress on using the Business Process, but I have a couple of questions I hope you can assist with; I can create an Automated Task to add a Priority to a Request raised from Service Manager, but if does not seem to work when a Basic Users uses the Services Portal. I have 3 stages in a Business Process, that are; Create a Change Request – this works fine Testing Deployment I have 2 challenges, the first is starting the Testing process. At present, I am using an Automated Task when the Owner moves the Request to Resolved, but not happy with this. I have looked at moving the Request on a Board, but this does not seem to work. The second query is feedback from a Basic User. I would like them to approve testing on the Request before moving to Deployment. I have tried an Automated Task on when a Request is updated, but I cannot get this to work. I hope this makes sense. Thanks in advance. Lee
  3. I have just made updated the Incident service , but since then, and when I log a ticket (this works OK), until when I try assigning it to an individual or team, then I get the error " Xmlmc method invocation failed for BPM invocation node ". Can you please help as tis is not allowing us assign/reassign logged tickets...Please see attached screen shot and advise.. Thanks Tony
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