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Showing results for tags 'importance'.
The majority of the service desk we operate on our Hornbill instance are externally facing and we are now looking to bring on two additional desk from other parts of the group, where email iteration is key. These new desk the user base are field or mobile based external customers in the Petrochemical and Medical/NHS environment where it will not be piratical for them to use the Customer Portal. It is important we can communicate effectively with the primary customer and connections on the request using emails generated from the BPM workflow. At the moment the disjointed Email Customer an
Can the variables available in the Email Routing Rules be extended to include Importance and Sensitivity, in addition to the current supported ones? Cheers Martyn
With the New Email View in Service Manager actions, would it be possible to have the option added to be able to set the Importance/Priority and Sensitivity settings as well? Cheers Martyn