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stepghg

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About stepghg

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  1. Is it possible to include a request link in a workspace or chat within the collaboration space without needing to include the whole url. For example if I am adding to a workspace wall I might like to ask.. "Ashley, does SR00123510 relate to all the other issues" I can currently use the @ function to tag Ashley, but I cannot then 'tag' the request so that it would open if clicked on. Trying to push use of the coloration elements of the service, but without this we will be restricted. Thanks
  2. Is it possible, either within a business process or from the request directly to email a copy of the whole call in PDF to an external email address. For example, if we have an BP that assigns certain requests to one of our third parties, would it be possible to also auto email the whole request to them in PDF format. I know you can do this manually by using the print option on a request, but can it be automated? At the moment we are having to put the answers to questions from a PC into a custom field and then create an email template with the custom fields, which is extremely messy and time consuming. It would be good it this also gave you the option like you get when printing on what sections you wanted to send.
  3. Within our Force Control Room, we have a shared workspace where staff work on shifts. We have been asked if it is possible for specific incidents with hardware be shared with FCR staff so that they can see the issue without need to contact the service desk. It may get reported 1 day by someone and then they go on 4 days off. Many thanks.
  4. @AlexTumber Many thanks, I will let the managers know this is coming. It is quite key to our task assignment and management of workload.
  5. At the moment the default assignment in a task/activity created in project manager is to a user. We have a requirement to assign these tasks to a team so that the team manager can then assign the task to the most appropriate member. Please can you advise if this is possible or can be added as an option.
  6. @Victor I have logged on portal.... IN00159330 Many thanks
  7. Hello. I have the latest GIT hub install of goDBAssetImport. But I am also getting the same error as Joanne in a previous thread back in October, but there are no further updates. It would appear it is failing when it calls the API, with the error <userid> did not meet the required input pattern contraints The API key I am using has been created on the Admin user and is active and not expired. Full error is: 2019/12/30 15:02:58 [DEBUG] ---- Hornbill CSV Asset Import Utility V1.2.1 ---- 2019/12/30 15:02:59 [DEBUG] Flag - Config File conf_networkDevice.json 2019/12/30 15:02:59 [DEBUG] Flag - Dry Run true 2019/12/30 15:02:59 [DEBUG] Loading Config File: C:\Temp\goCSVAssetImport/conf_networkDevice.json 2019/12/30 15:02:59 [DEBUG] Processing Assets 2019/12/30 15:03:00 Unable to Search for Asset: Error in stored query, see log for more details 2019/12/30 15:03:00 [DEBUG] API Call XML: <params><application>com.hornbill.servicemanager</application><entity>Asset</entity><searchFilter><column>h_name</column><value></value></searchFilter><maxResults>1</maxResults></params> 2019/12/30 15:03:00 [DEBUG] Create Asset: 2019/12/30 15:03:00 [ERROR] Unable to Search for Customer [<nil>]: FlowCode Exception (com.hornbill.servicemanager/flowcode/fc_ops/shrGetCustomerDetails): nodeName: API Call: userProfileGet; nodeId: 3e1a9a7d-45ca-4e80-ae16-3a473865b996; At 182/1: "Uncaught EspMethodCall::invoke: Operation[session::userProfileGet] The value in element <userId> did not meet the required input pattern constraints. at location '/methodCall/params/userId'" throw(e); We have to import this way as the GUI asset import does not contain a number of fields we need to import into. Thanks
  8. Hello. I have the latest GIT hub install of goDBAssetImport. But I am also getting the same error as Joanne. It would appear it is failing when it calls the API, with the error <userid> did not meet the required input pattern contraints The API key I am using has been created on the Admin user and is active and not expired. Full error is: 2019/12/30 15:02:58 [DEBUG] ---- Hornbill CSV Asset Import Utility V1.2.1 ---- 2019/12/30 15:02:59 [DEBUG] Flag - Config File conf_networkDevice.json 2019/12/30 15:02:59 [DEBUG] Flag - Dry Run true 2019/12/30 15:02:59 [DEBUG] Loading Config File: C:\Temp\goCSVAssetImport/conf_networkDevice.json 2019/12/30 15:02:59 [DEBUG] Processing Assets 2019/12/30 15:03:00 Unable to Search for Asset: Error in stored query, see log for more details 2019/12/30 15:03:00 [DEBUG] API Call XML: <params><application>com.hornbill.servicemanager</application><entity>Asset</entity><searchFilter><column>h_name</column><value></value></searchFilter><maxResults>1</maxResults></params> 2019/12/30 15:03:00 [DEBUG] Create Asset: 2019/12/30 15:03:00 [ERROR] Unable to Search for Customer [<nil>]: FlowCode Exception (com.hornbill.servicemanager/flowcode/fc_ops/shrGetCustomerDetails): nodeName: API Call: userProfileGet; nodeId: 3e1a9a7d-45ca-4e80-ae16-3a473865b996; At 182/1: "Uncaught EspMethodCall::invoke: Operation[session::userProfileGet] The value in element <userId> did not meet the required input pattern constraints. at location '/methodCall/params/userId'" throw(e);
  9. When viewing tasks as project user, you have the ability to update the timeline as well as complete the task. If you view the same task in your My Activities list, you cannot update the timeline and when you complete the activity, the completion notes do not then show on the project task. The audit tab on the project task is also not updated. For us, this would mean all users would need a project user subscription just to update and complete tasks, which would be extremely costly. Is there any development work in place to address this, or can it be added to your list please.
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