Steve Giller

How are you populating the Manager? Is this from an import? You can edit the details (with the right Roles) on the Admin -> Platform Configuration -> Users page but if this is a scheduled Import this will be overwritten next time it runs.

The first thing to check is that the Azure userPrincipalName exactly matches a single User ID from your Instance.

If the screenshot is of an email that uses a Date field variable, then this will be because you have chosen not to format the date and are simply passing the database value, which is stored as UTC. Information on formatting dates in email templates is on the Documentation Site. Please note that "the email has changed it to an hour either side" is not correct - UTC does not change, it is the change between GMT/BST that causes this.

The Database Schema Viewer under the Entity Explorer within the Service Manager admin area will have all of the information for the fields in the table.

This depends on what the information is and what is already set up, but a decision node branching on the value of the question should be sufficient.

Hi @Euan Coleman Could you post a screenshot of GSA00144639? Something like this with the necessary redactions should be helpful:

Could you give some more details, as this is working as expected for me. Possibly a screenshot with any personal/sensitive information removed?

All of the information is on the Hornbill Documentation site. For our external tools the first step when you have an issue is to always to ensure that you are on the latest release, as this will have the most up to date feature set and bug fixes.

@billster Just for clarity, the screenshots you're sending appear to be within a Request workflow - this is only created when a Request is raised, so there would be no possible way to prevent one being raised at that point, although you could automatically (and silently) resolve and close it. The action you have taken with the Inbound Routing Rules is the correct one for this scenario.

True, but that's just asking the same question in a different way.

You have a "Select Customer" node followed by a "Select Service" node, so the above is exactly what you should see. You are not being asked to "Running test as" (this is displayed for your information) you are being asked to select a Customer by the Co-Worker Search node.

This is not happening in my tests, the only way I can prevent updated nodes from appearing correctly is to make a change with the test still running and use the restart button, rather than stopping the test and starting again which is the expected behaviour.

The Documentation specifies an array for "IN" That would suggest to me a format of "Value": ["LAPTOP", "NOTEBOOK", "CONVERTIBLE", "TABLET"]

I think it's the same as this one.

This is a Request Entity - it's designed to update Assets linked to a specific Request: There isn't currently an "Update Asset" node that operates from the Asset Entity itself.

I was thinking of something like this: This could be as well as listing the fields in their own Notes separately.

I'm not aware of any plans to offer changed or custom colours - an update custom fields node is simply a Hornbill Automation with a particular combination of parameters after all. I would suggest using Stage Notes to highlight specific nodes of interest if this is required.

We can't directly report on Intelligent Capture usage, but as each Capture is tied to a Catalog Item, and each Catalog Item raises a Request, you can work backwards from that. So (on my Instance) if you report on request raised against the "New Laptop Required" Catalog Item, you will know that uses the "Laptop Request" Capture, and you can count the numbers that way. Off the top of my head (please check before trying to build this) h_itsm_requests.h_catalog holds the Catalog Item's name. h_itsm_service_catalog.h_pro_capture holds the CI's Intelligent Capture ID h_bpm_procapture holds the actual Capture

Basically that should be the kind of thing to look at. As you're aware, the amount of text in an External Authorisation is limited, so depending on how much information you intend to communicate to the Director this may be a blocker, but fundamentally the idea would be: Get Capture Answers Get Director's email Create External Authorisation with Capture answers in the Authorisation Details section and send it to the Director Progress the Request based on the response.

I'm with you - I forget not everyone is on 11 yet. I'm certainly not saying it won't be considered, I'm sure it will be looked at, that was just the closest existing solution.

Windows does exactly this for you, just drag the Request List Window to the top and drop it in the "Right third" layout, then drop the Request View Window into the "Left two-thirds" layout.

Can you give a little more detail - if I navigate to the Contacts page in my Instance I can see the list without issue.

On the list of failed workflows you can check the version number: If this does not match the version where the spreadsheets are being updated, this will be due to a configuration change between the versions.

That's not possible, taking your description literally. This can be easily done in the Request Workflow, the simplest way would be to send an External Authorisation to the relevant Director, and then progress or close the Request based on their response.

The delivery logs aren't really helpful here, the node setup and the contents of h_custom_c would be more useful.