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Paul Alexander

Hornbill Users
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Everything posted by Paul Alexander

  1. Hi In Service Manager, if I want to open up an admin session, I click the shortcut at the top left hand corner and then select admin: This works fine....BUT, if I click this shortcut again I don't get a drop down menu, unless I refresh the page. Is this a 'chrome thing' or is it something that can be fixed by Hornbill please?
  2. HI @Jeremy Thanks for that...I'll get a ticket opened with Support to see if we can get it sorted...
  3. Actually - scrub that edit - it turns out that the LDAP import DOES seem to be missing some items (email addresses) on SOME imports. I can't see a pattern to this, except that it only seems to have happened in the last couple of days. If I create a new AD account and import it in to Hornbill it isn't bringing in the email address (even though there IS an email address in the AD account). Is this just us...or has anyone else noticed this in the last couple of days?
  4. @Jeremy Did you get this fixed please? I've just noticed that it looks like some info in our LDAP import isn't being updated - in our instance it seems to be the email address. Although the new account IS being created, it's skipping the email address for some reason, and any amount of 'updating' and rerunning the tool isn't updating it either. We're using version 3.9.6 thanks EDIT: Actually, scrub that - it seems that the replication between our on-prem AD and the cloud-AD is taking a little longer than expected to update, which is why I can see the email address ok in one system, but not the other.
  5. Hi @Daniel Dekel It doesn't seem to in ours - once the CI is selected, the breadcrumb disappears AND the Domain isn't shown (this option should show under the 'Applications and Software' domain for instance): Is that a setting somewhere please?
  6. Hi @Daniel Dekel Thanks for that....I realised that it was the same description as was shown on the service view - it's never been quite so prominent before though, so now that it IS very obvious we need to make sure they're all worded properly! thanks
  7. Hi In catalogues on the Employee Portal, the description now pops up (when did this happen?!?!?) which I think is a great idea, but we'd like to switch it off for now and make sure that all of our descriptions make sense!! Is this possible please? Also, is there a way of changing the font style settings for these items please? Or will that need to be done in the each catalogue item? thanks
  8. Could the lack of breadcrumb trails when you're in a catalogue be looked at please? Up until this point (so if you're looking at the domain or the service there's a breadcrumb trail, but once you've clicked in to the actual catalogue it disappears. Could this be set so that the trail is visible please?
  9. Hi @Victor Yes we're using Azure, and yes we do have an app for the service portal. According to our network guys this has all been updated the same as the live and admin apps.
  10. Since updating our SAML SSO details earlier in the week we've had quite a few people having trouble accessing the employee portal using old links in documents which are pointing to the old 'service.hornbill.com' URL. I'm updating links to 'live.hornbill.com' as I find them, but apparently there are a lot of documents out there with this old link in, and I was wondering if anyone knows of any reason why we'd be getting these problems? This is the error we're getting:
  11. +1 for having human tasks available in an Auto Task. Being able to input some information would be really useful.
  12. I'm finding that, when I put a request on hold, the majority of the time I've just sent an email to the customer asking for info... So, would it be possible to have a 'mixed' button in the email section where you can choose to send the email AND put the request on hold for a period of time AND have snippets available in the 'place on hold' form please? It'll just save a few clicks!
  13. Is there a way to have a default view when people go in to Project Manager which shows a list of Projects where the Project Manager is the person logged on please? At the moment the screen defaults to 'All Project Managers', but it would be much more useful for the Project Managers if the list just showed (or defaulted to show) the Projects belonging to that particular person. I understand that I can 'favourite' specific projects and set the page to open on that tab, but if a new project is assigned to me, I then have to go looking for it and then Favourite it.
  14. Did this ever get implemented? We have a couple of boards which are now associated to a lot of cancelled requests and I can't see a way of automatically purging them all, so an option to do this automatically would certainly save me a ton of time!
  15. Yes I think so please...to be able to pick up the asset ID which is already linked to the original request and to link it to the 'other' linked request (if that makes any sense!!)
  16. Thanks for the suggestions...I've now tried both of those, and the email looks ok in the editor, and also when I open using Chrome, but when I send the email from a request, then the border has disappeared. I've just tried sending it to my hotmail address, and it DOES show correctly there, so it looks like this problem is an Outlook problem.... so basically I've been barking p the wrong tree by the sounds of it. Unless you have any other ideas, I think I can put this one to bed..... thanks
  17. Actually...sorry, that's NOT done it (not in the Hornbill email function in a ticket anyway - although if I copy and paste the same code into an html doc and open it in Chrome, then it DOES work) So....if I use this code: <table style="border: 1px solid black; border-collapse: collapse; width:500px;"> <tbody> <tr> <td><img height="120px" src="https://vcukprodhornbillimages.z33.web.core.windows.net/Images/Main/BuildingNewStarterEmail/Steve.png" style="margin-left: 12px; margin-right: 12px; float: left; width: 102px; height: 120px;" width="102px" /></td> <td><span style="font-size:11pt"><span style="vertical-align:baseline"><span style="font-family:Calibri,sans-serif"><b><i>Steven Tideswell</i></b>&nbsp;(Head of Business Excellence and Sustainability)&nbsp;</span></span></span><br /> <span style="font-size:11pt"><span style="vertical-align:baseline"><span style="user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent"><span style="overflow-wrap:break-word"><span style="font-kerning:none"><span style="font-family:Calibri,sans-serif">Sustainability&nbsp;Specialist, Viewpoint for Projects&nbsp;Virtuoso,&nbsp;PowerProject&nbsp;Pundit&nbsp;</span></span></span></span></span></span></span></span><br /> &nbsp;</td> <td>&nbsp;</td> </tr> <tr> <td>&nbsp;</td> <td><span style="font-size:11pt"><span style="vertical-align:baseline"><span style="font-family:Calibri,sans-serif"><b><i>Lizzie Featherstone</i></b>&nbsp;(Business Excellence Manager)</span></span></span><br /> <span lang="EN-US" style="font-size:11.0pt"><span style="font-family:&quot;Calibri&quot;,sans-serif">Queen of&nbsp;Quality,&nbsp;Field View&nbsp;Fanatic,&nbsp;Temporary Works&nbsp;Wizard</span></span></td> <td><img height="118px" src="https://vcukprodhornbillimages.z33.web.core.windows.net/Images/Main/BuildingNewStarterEmail/Lizzie.png" style="margin-left: 12px; margin-right: 12px; float: left; width: 101px; height: 118px;" width="101px" /></td> </tr> <tr> <td><img height="107px" src="https://vcukprodhornbillimages.z33.web.core.windows.net/Images/Main/BuildingNewStarterEmail/Dave.png" style="margin-left: 12px; margin-right: 12px; float: left; width: 115px; height: 107px;" width="115px" /></td> <td><span style="font-size:11pt"><span style="vertical-align:baseline"><span style="font-family:Calibri,sans-serif"><b><i>Dave Parry</i></b>&nbsp;(Business Tools Manager)&nbsp;</span></span></span><br /> <span lang="EN-US" style="font-size:11.0pt"><span style="font-family:&quot;Calibri&quot;,sans-serif">PowerBI&nbsp;Pro,&nbsp;Data&nbsp;Devotee,&nbsp;Technology and&nbsp;Hardware Hotshot</span></span>&nbsp;</td> <td>&nbsp;</td> </tr> <tr> <td>&nbsp;</td> <td><span style="font-size:11pt"><span style="vertical-align:baseline"><span style="font-family:Calibri,sans-serif"><b><i>Victoria Vickers</i></b>&nbsp;(Business Excellence Advisor)&nbsp;</span></span></span><br /> <span style="font-size:11pt"><span style="vertical-align:baseline"><span style="user-select:text"><span style="-webkit-user-drag:none"><span style="-webkit-tap-highlight-color:transparent"><span style="overflow-wrap:break-word"><span style="font-kerning:none"><span style="font-family:Calibri,sans-serif">MSite&nbsp;Maestro,&nbsp;First-class&nbsp;Footprint-er,&nbsp;Awesome&nbsp;Advisor&nbsp;</span></span></span></span></span></span></span></span></td> <td><img height="118px" src="https://vcukprodhornbillimages.z33.web.core.windows.net/Images/Main/BuildingNewStarterEmail/Victoria.png" style="margin-left: 12px; margin-right: 12px; float: left; width: 101px; height: 118px;" width="101px" /></td> </tr> </tbody> </table> and send an email with this code in it from Hornbill, I get THIS (notice the lines separating the boxes): Yes if I open the same in Chrome, I get this (with NO separating lines): Any idea how to get the one WITHOUT the separating lines, but WITH the border using the Hornbill email editor please?!
  18. Hi @Victor Thanks for that, but I now get (which has all of the cells outlined rather than just the table border): With this code: <table border="1"> <tbody> <tr> <th>Firstname</th> <th>Lastname</th> <th>Age</th> </tr> <tr> <td>Jill</td> <td>Smith</td> <td>50</td> </tr> <tr> <td>Eve</td> <td>Jackson</td> <td>94</td> </tr> <tr> <td>John</td> <td>Doe</td> <td>80</td> </tr> </tbody> </table>
  19. I'm trying to add a table with a border, but without and 'edges' around the cells. I've added this html: <html> <head> <style> table { border: 1px solid black; } </style> </head> <body> Which, when I open it in Chrome looks like this: Which is exactly what I want... However, if I put the same HTML in the email editor in Hornbill I get this (with no border around the table): Any ideas how to get this to work in the email editor please?! thanks
  20. Hi @Sam P I think that there are only custom fields A-F in the Services table: The Incident data will be in a separate table, and isn't relevant to the Service. From what you've described I think that you're asking about adding custom fields to an INCIDENT record, rather than the Service record? If that's the case, then the place to do this is in the Config tab of the Service, then select the TYPE (incident, Service Request etc) of request you want to update, and choose the 'View Details Form. That's where you'll find all of the custom fields in the Requests table':
  21. Hi @samwoo I think we gave up in the end and have just ended up having a massive list of email templates. Obviously looking to see if a particular email template has been used in any BPM's is easy enough by entering the email ID in the 'search process' function: But trying to see which emails are currently associated with BPM's isn't so easy. Sorry..I know that's not much help at all!!
  22. That's great @James Ainsworth - that worked a treat. Cheers...
  23. +1 for us too please. We requested this on a different forum post here:
  24. Hi @Martyn Houghton Thanks - and yes it DOES work if I supply a value. But this seems to be the same for any field that I want to update (I've just tried it with an 'update custom fields' node). Although I don't get the error message, if I ask the node to update a custom field from 'some data' to 'no data' (i.e. I leave the field blank in the BPM node) then that doesn't remove the information either. What I'm looking for is something I can use to remove some information from a field. thanks
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