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David Hall

Hornbill Developer
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Posts posted by David Hall

  1. Hi @Adambingley

    Without knowing the full scenario I could suggest a couple of options to handle this...

    1. Could you use the manual option of raising a Change from within the Service Request so that the primary details (Summary, Description etc) are copied over for you to prevent retyping.  This will link itself to the service request when raised and enable you to track/update them together?

    2. A more in depth automated option could be to include the automatic raising of a Change Request via BPM as part of your Service Request process.  At a certain stage of the Service Request process or based on certain criteria or approvals you could choose to automatically create a change and populate it with the relevant data.

    Kind Regards,

    Dave

     

    • Like 1
  2. Hi @AndyColeman

    If you can provide a couple of non-sensitive data screenshots just to show the SLT, Response date/Resolution Date as displayed in the request list and then one of the corresponding request details service level section so I can match up the figures and I can take a look.

    It may also be useful to know what text is displayed in the tooltip when you hover over the SLT indicators.

    Kind Regards,

    Dave.

  3. Hi @Adambingley

    Just to pick up on your last post, the "Requests caused by change" report will show requests which have a linked Change Request with a relationship of "Caused by".  So for example if you link a change to an incident and choose the relationship "Caused By" then it should be shown in the report.

    Hope that makes sense,

    Regards,

    Dave

    image.png

    • Like 1
  4. Hi @davidrb84

    The post was really just to clarify that the underlying chart library changes were the reason for the display changes to single series data... there is no specific plan to introduce multi series charts right now but please feel free to post up examples of the type of charts/reports you are looking for and the requirements can be reviewed by our product team for possible future inclusion.

    Kind Regards,

    Dave

  5. Hi Hayley,

    The latest Service Manager update is now using an updated version of our charting library which now shows each data series in a single colour, hence the single blue colour in the bar charts but multiple colours in pie charts etc.  We're in the middle of rolling our charting updates and colour/theme changes so we can look to see if its possible to reintroduce a range of colours for a single series of data as we move forward.

    Kind Regards,

    Dave.

    • Like 5
  6. Hi @Gareth Noon

    Glad that this has improved the layout for you.  With regards to the colours, we've applied a new chart theme following an update to our charting tool which is now using a blue/green toned colour wheel so as you update charts you'll have the new set of colours.  More than happy to accept feedback as the chart display improvements are still in progress.

    Kind Regards,

    Dave.

    • Like 1
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