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thomasholt

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Everything posted by thomasholt

  1. thomasholt
    Hi, I have made a report that outputs calls breached, owner etc. Is there a way I can have the Owner then the number of calls open, then breached calls etc or do I have to do Excel trickery? Thanks, Tom
  2. thomasholt
    Just a final point, is there a way to make sure it only updates open requests?
  3. thomasholt
    Thank you, that seems to working for me now
  4. thomasholt
  5. thomasholt
    Thanks for your help. I can't seem to work at what needs to be entered into the expression. I have attached the image below. I'm assuming it will be a "like" expression but what follows that I'm clueless.
  6. thomasholt
    Hi, Is it possible to automatically apply emails to requests as we receive many updates? I believe the current function takes the reference number from the subject line but I was wondering if the system could do it without user input. Thank you.
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