JonathanMurphy

Test came through successful - Really appreciate the response time. Have a great weekend!

Hi Steve, That's great, Thank you. Will give this a shot!

Hello! I'd got some feedback from a colleague and he'd let me know that it had failed to update the case with that subject field - have I made a mistake?

That's fantastic - Thank you. Knew it didn't quite feel right. Thank you so much for your prompt response! Have a lovely weekend.

Hi team, Have been reading around the wiki and various forum posts regarding auto update embedded into email routing rules, had recently setup a routing rule to move all tickets to a certain queue depending on the subject field. I'm now working on updating requests if certain subject fields are visible - I know to perform actions based on a matching rule you'll need to include the regex syntax i.e [a-zA-Z]{2}[0-9]{8} Just looking to get more clarity on including the call reference plus specific subject field i.e would REGEX_MATCH(subject LIKE '%Mimecast Request Form%','.*[a-zA-Z]{2}[0-9]{8}.*') work or am I getting slightly confused? The routing rule needs to process any message received containing %Mimecast Request Form%. The information in that email then needs to update the ticket based upon the ticket number that will also be present in the email subject. Thank you in advance! Please let me know if there's anything I need to re-explain.