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Estie

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Everything posted by Estie

  1. Estie
    Hi @Martyn Houghton I had this same issue initially, and raised the following post. On Friday it started working as expected for me without publishing the form first. Not sure what changed. I will test again today and let you know if it is still working.
  2. Estie
    @Steve Giller - By 'username' I meant customer as that is what we enter for the customer. Despite that it was not previously working without publishing the form first. Last Friday this seemed to start working for me as expected ie testing without having to publish the form. Hopefully it will stay that way.
  3. Estie
    +1 for me too. We are wishing to undertake a simulation exercise for all users, and would like each user request raised to be linked automatically to a parent ticket so that there is an overview of all the requests raised which relate to the simulation exercise.
  4. Estie
    We are also experiencing this issue with a suspend node in one of our workflows. I am awaiting updates from support via the ticket I have raised.
  5. Estie
    @Steve GillerI have refreshed my tab and it is now showing again. This is what I see. When I start the test I am asked to enter a username to run the test as and choose the service and catalog item - not sure if that should happen as that does mean I would have to publish the form to see any changes.
  6. Estie
    @Steve Giller I seem to have lost this new feature in our ICs now!
  7. Estie
    It is more like these:
  8. Estie
    Hi, This is a great new feature which is really helpful. However when using it this afternoon I was unable to test any new form fields I added to my form without publishing it first despite saving the changes first. It works really well on a form with changes when they are published to a test service. Is anyone else having this issue? Can this be reviewed please? Thanks
  9. Estie
    Can this be marked as an enhancement please?
  10. Estie
    Hi We have identified a large number of assets where the Order number has been entered into the Invoice number and vice versa. I would like to know if there is a way we can switch the contents of these fields around. I have tried using an autotask to update these asset fields by adding the field variables, however that does not seem to work and the asset does not get updated at all. When I initially tried the autotask I was asked to add a request ID and an Asset ID. However there is no request ID. Here is the Autotask setup - am I doing something wrong or is this best done another way? Thanks
  11. Estie
    @TrevorHarris - the user has managed to get the mentions to work in dark mode using a virtual machine, so all good. Thanks for testing.
  12. Estie
    @TrevorHarris We still have a few users who are seeing the CSRF Token error intermittently when working in Hornbill. We have cleared cookies and the users are trying to use fresh tabs in their browsers but it still occurs. Can this be looked at again please? Thanks
  13. Estie
    @TrevorHarris thanks there are no browser extensions and the issue is still occurring for this user. Any other suggestions would be appreciated. Thanks.
  14. Estie
    @Berto2002 Unfortunately I don't see a default visibility specifically for Tasks. Although perhaps the default visibility for a timeline entry may be what I need to change. Any input from Hornbill developers on either task visibility or adding the task checklist to the timeline entry would be appreciated. Thanks
  15. Estie
    Thanks @Steve Giller - Where do the automated Customer emails set in the Service Portfolio get sent from? - Are these automated Customer emails the same as the timeline updates? - Is this enhancement request being considered and/or worked on?
  16. Estie
    @Berto2002 great thanks I will have a look
  17. Estie
    @Daniel Dekel Hi is there an update on this issue please?
  18. Estie
    @Steve Giller is there any update on this please? We are considering onboarding another department and it is important that all emails and system notifications/timeline updates come from the department shared mailbox and not the IT Service mailbox. Thanks.
  19. Estie
    Thanks @Berto2002 Are you referring to both the checklist and the visibility? I'd like to put both forward as an enhancement.
  20. Estie
    Hi I have a human task with a mandatory checklist in my BPM. The timeline entry in the request does not show the completed checklist tasks. Is this possible? Also the task seems to be set to visibility 'Customer' by default. I cannot see any settings to change this. Are there any? The tasks being used here are for internal staff and not for customers to see. Thanks
  21. Estie
    Plus one for us too. Moving a new field in a form is very time consuming and I often end up moving another field incorrectly which is annoying if the form is complex. Alternatively could we have the ability to add/insert a field into anywhere in the form field list instead of it appearing at the bottom and then having to move it? This would be much more efficient and cause a lot less errors. Thanks
  22. Estie
    Hi We have a user who is using Linux OS and is having the following issues when trying to look at mentions as below. In both "preview new UI" and non-preview mode Steps to reproduce: Get a mention / notification Click notification bell Click the mention Browser tries to load post, but repeatedly refreshes page and shows blank post (screen flickers repeatedly very quickly) Or just immediately goes to a blank post Tested on Linux Firefox Flatpak 123.0.1 64bit Windows Firefox 115.8.0esr 64bit ( I have pointed out that this is not the latest version however updates are centrally controlled in our workplace). NixOS and using the NON-Flatpak version of firefox, which is the very latest version available 123.0 (64-bit) Is this possibly a bug? Do you support these Linux OS's/browsers? Any help or support is appreciated. Thanks
  23. Estie
    I think it is working for me now too thanks.
  24. Estie
    @Steve Giller Does this affect customers/analysts raising requests or is it only admins going into the workflows?
  25. Estie
    Just noting that I am getting this error too in the last few minutes. Thanks
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