Hello, I am trying to create some status widgets showing engineers call assignments.
The widget has been created to show how many active calls each engineer is currently working on but for this instance, i want to exclude the unassigned calls from the support queue.
This is the filter I am currently using, is there anyway I can exclude the unassigned calls that appear in an N/A column in the chart?
h_status IN('status.new','status.open','status.onHold') and h_requesttype IN ('Incident', 'service request') and h_fk_team_name IN ('MSE DS Desktop Support - 2nd Line')
Thanks
Sam