Oriol Martinez

Hi @Ricky , nothing yet?

Hi @Steve Giller any update on this?

Yes and seems logical. But assignation is changing now. Yes, just checked with two different tickets. One is a copy of the other to have the least amount of variables. When Activities on a ticket are created are assigned to the Service Desk team. Tried from my side with system admin account on the original ticket and the tasks remained as Service Desk: That happened when those got completed by the team: I've seen it live on a teams call and the person who was completing the tasks did exactly the same as me. Just clicking the complete button with default or same dummy data as input.

Hi, just wanted to raise a bug into reporting. This is my report and as you can see it is scheduled, last run was this morning. Next run will be tomorrow. Users are receiving the report by email properly. When I go inside the report in Schedule tab nothing is displayed: I can toggle between view log and going back to form and nothing changes. Same if I press the "+" button. This is happening for all the reports but not for the new created ones but once it is set the form disappears (not working if I copy/duplicate old reports). Experienced something in between when platform was migrating from old admin panel to new one. But that time form was shown but recipients showed empty or adding new ones didn't took effect. They never received the report even others did and his address was included in the report as one of the recipients.

Yes they are still present attached to the request. Finally found something relevant. Previously when a task was completed it was still associated to Service Desk now it gets assigned to the person who completed it. Found it when reviewing for all the fields on h_sys_tasks. On field Assigned To : "urn:sys:group:IT/ServiceDesk/" Activity is visible. When activity appears Assigned To user: "urn:sys:user:oriol.xxxxxxx@xxxxx.xxx" "Disappears" from calendar. Now that I've found the triggering action they not explicitly disappears as new owner can see it. Task on calendar now visible assigned to Service Desk: Activity that "disappeared" yesterday assigned to user (screenshot took from Request page): Activity prior to the issue completed by user and being assigned to Service Desk (can be seen in the calendar now):

Two tasks disappeared. Overlapped previous screen with new one, no filters applied.

This is my actual view with 12 tasks for today. Will update if any disappear. Having same filtering I've seen differences i.e one user having 17 and only seeing 16 by my side. All the activities are under the same Team/Group. Under List View same amount can be seen.

Still experiencing this issue, used reports as patch to export activities but our workflow didn't change. So it's unlikely to be related to user roles and assignations. Has any change been applied circa the mentioned date on the platform that could lead to that?

Hi James, Extracting the tasks with the reporting tool throws me 22 task for yesterday. The thing is, a specific user had 17 tasks viewable yesterday in the morning and today only 10 remain there for him. But tasks are still there when extracting. So it's not only about some users view more than others (will check the "Allow Task View") but also same user experience that fade in tasks. As I mentioned, based on yesterday's extraction and once some start to disappear today I'll compare all the fields to check for relevant differences that can lead to it but seems weird as we didn't changed any of our internal processes to treat tasks. Neither any internal structure, business processes roles or users.

Since the 18th July we are experiencing issues with the calendar as some activities disappear we are trying to locate the triggering action to make them go away but it's disrupting our work as we don't know if we are billing properly to the customer. Some users can have a different amount of activities shown in the calendar even having same privileges and role inside the company. Regards,

Nothing made, Seems that all the users using SSO can log into the platform. Direct login is not working.

Hi All, Few users (me included) can't log in into the platform. From my side, I tried with two accounts, administrator and personal account. Same message for all the users. Adding a screenshot. There's any flagged issue related to login? Regards,

Hi, 2 weeks ago we've got both of our SSO profiles expired. Previous to that we updated them on Active Directory and with auto update enable Hornbill took the new ones, on one profile worked flawlessly but the other one as you can notice on Used Count is not letting the users to log in the platform. Any suggestion about why is this happening? Regards,

Hi @Miro, When this update is planned for? My team is claiming everyday about the issue. So giving them a date would help. Regards,

Hi I flagged that inside Service Manager as I did not find the proper "Home" or "Calendar" category. When me and all the coworkers go to Home-->My Activities We can see the monthly and weekly views without any issue, showing all the activities and days. But, since yesterday we are not able to see the "Day" view with the related activities and their times. There's any flagged issue on that? What would be the ETA for any kind of fix? Regards,

Yes, was OOO when you answered but working fine since I left.

Can't answer you as we're experiencing issues, you can check my last thread. Error An error occurred initializing the framework. Could not connect to server (Error code: 0)

Hi, Our Service Desk operators are reporting that they're unable to work due to this error. Same happened to me moving through the admin panel.

Hi, Since the change to the new admin panel the reports from reporting section are no more listed. I can access a couple of them that I remember their ID but the list of available reports disappeared, only the new ones are listed. Will need to access some of them to modify some parameters but I don't remember their IDs so it's quite complicated. Any suggestion on how to have them back? Did not check if same happens with Business Proceses. Regards,

Hi @James Ainsworth, There's any update on that, this issue is affecting a lot on our business as we aren't able to plan the activities on the calendar as other tasks. Regards,

There's any ETA for the fix? Still experiencing issues..

Service Desk team found a new interface for the activity creation and they're unable to create activities as when a date time is selected the field change to Invalid Date. With the admin user this issue is not shown and I'm able to create activities. There's any change on permissions we're not aware of? Adding some screenshots from Service Desk team:

Bit late to reply but thanks Jeremy your answer solved the issue. Found old info about that on the wiki and here on the forum where the id from Google sheet needs to be specified. Now with the name is much easier.

Hi, I'm trying to export some data from a Request to Google Sheets. Following the wiki and after setting the connection between Google and Hornbill on KeySafe I'm adding the Cloud Automation box on the Business Process. After setting all the parameters I'm facing the following message "Missing required property: spreadsheetId" I'm adding the ID from Google Sheets but it don't remains on the fields. Screenshot from the config: Message after setting that ID and saving/verifying: Still saying that the field was not provided. There's something that I'm missing or doing wrong? Regards.

Hi @James Ainsworth Well, the issue was reported by a user at that time and then confirmed by others checking with different searches, I don't know the exact time when it started. Some requests can be found by using its Request ID on the top search bar but unable to find on the Service Manager>Requests List search bar. Searching by text contained on the request stopped working on both search bars.