IT Specialist

Apologies, this should have read: Can both LDAP connection co-exist without the new OU connection over riding our Main User connection currently in place with Active Directory ?

Hello Guys, We're trying to setup another LDAP user import utility to our Active Directory OU Can both LDAP connection co-exist without the new OU connection over riding our Mail User connection ? The new connection will be pointing to our Disabled Users OU. We need to raise Change Request, this is part of our impact assessment. Anthony Balogun Technical consultant

My apologies for the late response. In order to import a newly create LDAP connection to the 'Disabled OU' we need to find out the impact of running the Hornbill utility on the current LDAP connection to our Active Directory. 1) How would this utility affect the current connect to our Live LDAP connection as we do not want the live connection to LDAP to be affected 2) If we were to run backup recovery to a previous state of our Hornbill configuration settings how can we proceed to ensure we backup the configuration settings. 3) How do we generate apikey 4) Would the new LDAP connection to 'Disabled OU' run in addition to running the current live connection for hornbill users Any help you can renther will serve us a great dividend in resolving our issues

Thank you very much on this advise Steve. I'll give this advise a go on Monday, to realise if our desired goal has been archived. Much appreciated Steve. Regards Anthony Balogun

Hello Dan, Thank you for your active interest in trying to resolve this issue for us. Further clarification on what we're trying to achieve 1) We need an Automated way of 'Archiving Users' off of Hornbill along with the LDAP synchronisation as there are multiple users who are classed as Leavers on our 'Active Directory=AD' under the Disabled OU. This is especially useful when a user is 'Marked as Disabled' in AD, we need that Status of user referenced on Hornbill database. 2) To clear out back log of 'Unarchived Users' currently in Hornbill Database. Thank you for your patience on these questions, this will reduce administrative overheads as we have over 8000 Active Users on our Foundation Trust' here at Royalsurrey County hospital. Regards, Anthony Balogun

Brilliant Dan, I'll give this a go and get back to you see if it works. Thank you for this advise

Hello Guys, We are been faced with some of our end users who would call us in order to have their user account activated but without validating a ‘Disabled Status’ or ‘Archived Status’ on their accounts instead Hornbill reporting ‘Active User state’, this is causing some a hidden administrative overhead. Could you please point us in the right direction on where we can have a ‘feature Enabled’ or ‘tweaked’ in order to make the users in hornbill ‘Not Available’ Thanks for any help in advance.