jnovajosky

Hello, We were trying to deploy a custom solution of the Hornbill Teams Power Virtual Agent. We followed the instructions in the deployment powershell script and attempted to upload the completed app to Power Apps. However, we ran into an error stating that there was a missing XAML file. Could we get some assistance with this? Solution "Hornbill Power Virtual Agent" failed to import: Error while importing workflow {5ce3d382-8935-ec11-8c64-000d3a0ae61d} type ModernFlow name Search Users: Workflow import: Xaml file is missing from import zip file: FileName: /Workflows/SearchUsers-5CE3D382-8935-EC11-8C64-000D3A0AE61D.json

@Steve G Would it be possible to use the HornBill – Microsoft 365 integration via Power Automate to create a ticket and attach a file instead? - Example for clarification – User fills out a standard Microsoft Form which goes through a Power Automate Flow to create a formatted Word document. Said document is just added as an attachment to a new Hornbill Ticket rather than pulling specific portions of the Form into the ticket via HornBill API. In essence, what I am asking is whether there is a more simplistic method of integrating HornBill with Microsoft 365 utilizing our existing available tools? If this is not a possibility, can we setup a time to go over what the exact requirements would be and the methodology? That way we can always put in a request with leadership to purchase the required tools with a brief estimated cost-benefit analysis.