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Hiten

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  1. @Victorwe've established the cause and resolved! Thanks for your help!
  2. Good afternoon Hornbill Team, I was trying to a Raise Request from an email, where I got this error: I then tried in in Service Manager (in the Request list view, i.e. Raise New and got the same error. We have not made any changes to Progressive Capture, Business Processes or other Settings. Raising a Service Request appears to work but not Incident or Release Request. I have also checked Data and Business Processes, e.g. if there are any background tasks running or stuck items, but these are both ok. It appears from a customer's point of view, e.g. via the Customer Portal the same error is NOT experienced. But I have confirmed with another team member, who is also getting the same issue. I have searched the forum, and find the below: Could this update be related? If this is something else, please advise ASAP as this is something we need! Note: this has been raised in this branch, not at the root of Service Manager - as the dropdown wouldn't let me : | Appreciate it, Hiten @Caroline
  3. Chasing back here as I have been getting no response on DM from @Victor @Yodit Please advise, Thanks!
  4. @Victor any ideas on the above?
  5. Hi, Thanks @NeilWJ for the response, we will check but note that it was working fine and we have not changed anything nor use/support other languages. Hiten
  6. Hi Hornbill Team, Bit of an urgent one we had a customer say they land on white page when going to https://customer.hornbill.com/focussolutions/ When I tested this I do briefly see a white page but then it does load the site, however it would appear our text has been removed in place for Hornbill stock stuff. I have checked the Admin Customise Portal section and all of our normal (actual) text is there. Furthermore I have made some changes to see it updates and saved, but it does not. We need this prioritising please as our Customer Portal page also shows your address - see attached. Many thanks, Hiten
  7. Hi @Victor thank you for the response, no we don't think think. We purposely made an "edit" in the Template to check for differences and the we get two email as described.
  8. Hi, We have an issue where the User gets two emails and/or Hornbill Notifications when a Customer replies to a Request and therefore generates an update. We have been through all the Settings and cannot find this anywhere (we call the default template in the Settings) and not other Template behaves like this. With regards to the Setting to change the way the update is sent, e.g. Both, None, Hornbill only, Email only. This setting does produce the correct action, e.g. if set to None, we do not get anything, whilst Hornbill only, does give the alert. Thanks, Hiten
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