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Daniella R. Goral

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Posts posted by Daniella R. Goral

  1. A few of our super users have reported the Service Manager Icon sometimes hides, though comes back either after a screen refresh or log-out and back in a few times. Every time they log into HB recently, the Service Manager Icon at the bottom of the list below is missing.  Is this something to do with our own settings, or is this a bug?

     image.png.b19854d19809c0fda64a1ea81bf55d97.png

  2. Good day,

    is there a node, or combination of nodes which would allow my Business Process to not only assign to a specific team, but directly to whomever is listed as Team Leader, or Manager? I am aware of assigning to a manually selected Team, however I would like whomever is the Team Leader at the time to get the ticket assignment automatically.


     

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  3. 5 hours ago, ArmandoDM said:

    @Paul Alexander, @Daniella R. Goral  @Steven Anderson

    are you able to share one of the team name/id you experience the issue ?

    As said above, we're unable to replicate the issue, so it would be useful to try and replicate with the same team name

    Thank you

    Armando

     

     

    We have two examples:
    Jeff Duprey and the ERP Team
    Mark Kisilewicz and the Mobile Solutions Site Support Team

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  4. We create a Board where tickets, whose SLA is close to being missed, will be moved for visibility. We have the configuration set to Get Card Information, and then Remove Card from Board. This works as designed for all ticket which are moved to the Board. 

    However, for all other tickets, we are now receiving Failure Errors. How do we set our BPM to Remove a card only if it Exists on the Board?

     

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  5. We are also affected by this. How do we use the <nowiki> without it showing on each line?
     I found 

     where the suggestion to use [code:sql] works as a workaround for us.

    In our instance, we have an analyst who is attempting to update details which follow a syntax of using # symbols to signify certain lines. The # turn into 1. xxxx, where as we would like to keep them as #. 


    For example the below should remain as is.

    # Alert check for temp fin files
    # Change Manage:  abc- HTH-NO1111

  6. Our Direct Outbound mailbox holds emails for a month. Sometimes, an Approval email is missed by a user and we are requested to resend. 

    Currently, we cannot find an option to search (by ex: request number). As a workaround, we are using Chrome's Search function. This function only works if we scroll to the bottom of the Direct Outbound Mailbox in order to load all emails. 

    Is there a setting we need to turn on in order to be able to search the Direct Outbound mailbox?

    image.thumb.png.50f434f271f9570982dbef99c64c42e9.png

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