Daniella R. Goral
Hornbill Users-
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Everything posted by Daniella R. Goral
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A few of our super users have reported the Service Manager Icon sometimes hides, though comes back either after a screen refresh or log-out and back in a few times. Every time they log into HB recently, the Service Manager Icon at the bottom of the list below is missing. Is this something to do with our own settings, or is this a bug?
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Good day Forum team! A part of my role is to check for "failed" BPMs. In the new admin tool, I can access the Live Instances easily. However, I find the use of it cumbersome since the Information block does not minimize, as portrayed by the yellow arrow. Is there a way to add the chevron, as portrayed by the purple dotted arrow? Or am I missing something?
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Good day, is there a node, or combination of nodes which would allow my Business Process to not only assign to a specific team, but directly to whomever is listed as Team Leader, or Manager? I am aware of assigning to a manually selected Team, however I would like whomever is the Team Leader at the time to get the ticket assignment automatically.
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"Your Hornbill request has been updated" - email template
Daniella R. Goral replied to Martijn's topic in Service Manager
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I have the role to cancel tickets, which is meant to be used only to cancel our test tickets. If there would be a ticket mistakenly cancelled, which was meant to be live, how would I undo the cancellation? Is that a possibility?
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'Assigned to your team' email not being sent?
Daniella R. Goral replied to a topic in Service Manager
We have two examples: Jeff Duprey and the ERP Team Mark Kisilewicz and the Mobile Solutions Site Support Team -
'Assigned to your team' email not being sent?
Daniella R. Goral replied to a topic in Service Manager
Thank you for bringing this up. Starting Nov. 10, 2021, we started to experience the same issue with 2 of our teams (all others are working fine). Should we raise a Support Request as well? -
We create a Board where tickets, whose SLA is close to being missed, will be moved for visibility. We have the configuration set to Get Card Information, and then Remove Card from Board. This works as designed for all ticket which are moved to the Board. However, for all other tickets, we are now receiving Failure Errors. How do we set our BPM to Remove a card only if it Exists on the Board?
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Is there a way to publish Holidays in one Calendar?
Daniella R. Goral replied to Daniella R. Goral's topic in Service Manager
@James Ainsworth Is there a way for us to publish such a calendar? The idea would be to give visibility to managers so they can schedule projects accordingly. As an example, we want to avoid scheduling a server upgrade/move down during a physical inventory. -
SYS_BPM_Manager does not exist
Daniella R. Goral replied to Daniella R. Goral's topic in Service Manager
Thank you! This fixed it for us. -
Good day, yesterday we received this error on account of a human task being assigned to "owner" instead of "ownerId". This has been fixed, however this mor we are receiving the error for sys_bpm_manager not existing. How do we fix this part? @James Ainsworth
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We are also affected by this. How do we use the <nowiki> without it showing on each line? I found where the suggestion to use [code:sql] works as a workaround for us. In our instance, we have an analyst who is attempting to update details which follow a syntax of using # symbols to signify certain lines. The # turn into 1. xxxx, where as we would like to keep them as #. For example the below should remain as is. # Alert check for temp fin files # Change Manage: abc- HTH-NO1111
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Not able to open progressive capture following ESP 3492
Daniella R. Goral replied to nasimg's topic in System Administration
@Steve GillerThank you! We can now open incidents. -
Not able to open progressive capture following ESP 3492
Daniella R. Goral replied to nasimg's topic in System Administration
@James Ainsworth we have the same problem this morning, and it is still existing in our instance. Help! -
Our Direct Outbound mailbox holds emails for a month. Sometimes, an Approval email is missed by a user and we are requested to resend. Currently, we cannot find an option to search (by ex: request number). As a workaround, we are using Chrome's Search function. This function only works if we scroll to the bottom of the Direct Outbound Mailbox in order to load all emails. Is there a setting we need to turn on in order to be able to search the Direct Outbound mailbox?
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Names missing from the user search on Employee Portal
Daniella R. Goral replied to a topic in Employee Portal
Thanks @Victor, we found the issue on our part and do not need to raise a ticket. -
Names missing from the user search on Employee Portal
Daniella R. Goral replied to a topic in Employee Portal
@Victor Please advise on the fix when you can. Our company is experiencing a similar issue. We have created a "Contractor" user to be pulled from all users, but does not show in the drop down.