simonadams

Disabling assignment of tickets to certain users but enable tasks

By simonadams, July 28, 2022 in Service Manager

Measure and Widgets - Importing / exporting like you can reports

By simonadams, November 29, 2021 in Reporting

• measure
• advanced analytics
• (and 1 more)

  Tagged with:

  • measure
  • advanced analytics
  • widget

Service Portfolio - Report or Export ?

By simonadams, September 1, 2021 in Service Manager

Service Level Indicators - colour codes in Request List - in breach how to set?

By simonadams, July 14, 2021 in Service Manager

On Team Reassignment - The ability for Hornbill to apply assignment rules such as 'round robin'

By simonadams, June 9, 2021 in Service Manager

• enhancement
• enhancement request

HOW DO I: Create a report to show Full Users and Collaboration Users

By simonadams, June 1, 2021 in Reporting

Can a progressive capture workflow be triggered on login?

By simonadams, April 20, 2021 in Employee Portal

How can a user escalate their ticket within Hornbill ?

By simonadams, March 8, 2021 in Employee Portal

• questions
• escalation actions

Customer Timeline Update Template - URL embedded between Employee Portal and Company Portal

By simonadams, March 31, 2021 in Service Manager

• emails
• notifications