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chrislord

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Posts posted by chrislord

    New UI - Layout of Service Pages on the employee portal

    in Employee Portal

    Posted

    Hello

    With the current portal, service offerings are presented in a grid format where the employee can see all offerings on the page without scrolling. In the the new UI offerings are presented as a list where the user needs to scroll to see all offering available. Is it possible to present these as a grid view, so as much can be displayed on the page as possible?

    The problem we anticipate is, if users have to scroll, they are more likely to pick one of the first offerings without looking at the other. This could potentially mean request submitted on the wrong template.

    For example please see attached. Our first offering is "Report a fault", without being visually presented the whole list we feel user will just select this as the first item they see. with the old layout we can see 9 offerings, but with the new layout we can only see 4. 

    new_old layout.PNG

    • Like 1

    Error in Search

    in Service Manager

    Posted

    If I use the global search option I can search for "CSRV*" to pull up a list of requests containing that search argument. Alas, doing the same for "1CSRV*" gives "No results found". There seems to be an issues with the leading character being a number. Is this a bug? 

    Feature Request - Setting to include archived users in the user search

    in Service Manager

    Posted

    Please can I raise a feature request for a setting to include archived users in the user search (this would be the Customer Search form in the PCF, Customised user-related questions in the PCF, change subscribers in the request record etc.)

    We have a use where a leaver may already be disabled in our AD and the user becomes archived and said user is unable to be selected in a  our leaver request PCF.

    Thanks

    • Like 1

    Asset Roles - More permission options and granular permission

    in Service Manager

    Posted

    20 minutes ago, James Ainsworth said:

    Hi Chris, 

    Thanks for your post.  We have an existing change in our backlog to provide a Asset Viewer role.  I've added your interest to this change.  Your other requirement is not so easy to deliver as a standard role as your requirements may be different from someone else's. 

    Custom roles can be created which may allow you to control access to certain asset types, but this doesn't go down to the field level.  You can take a copy of the existing Asset Management User role and remove the access to tables that related to the different types. 

    Using custom roles can however create an administration overhead as when we release new features in Asset Management, we would update our supplied roles with any changes, but this would not apply to your custom roles.

    Regards,

    James

    Thanks for your reply James.

    A read only view is something we will definitely need, so thanks for adding our interest to that backlog item. Do you know the rough timescales on this?

    Out of the box control of the asset classes / types seems like a sensible suggestion for a future feature.  For example we wouldn't want our desktop engineers having access to edit network assets and vice versa. We have 110 analysts who would need access to view assets and we are uncomfortable opening this up to everyone. As soon as we have inaccuracies in our CMDB its time consuming to rectify.  

    Many Thanks

    Asset Roles - More permission options and granular permission

    in Service Manager

    Posted

    Hi

    I understand there is two roles relating to asset management;

    Asset Management Admin – This role is for an Asset Management Administrator. It includes rights to define new and edit existing Asset Types as well as being able to add detailed Asset information.

    Asset Management User - This role is for an Asset Management User. It includes rights to define new and edit existing Assets as well as being able to add detailed Asset information.

    We have many analysts who are required to update specific asset types and certain fields. Is it possible to provide granular accesses to assets, so only certain asset types can be updated or even a small number of fields?

    The problem is we have many analysts who need to update assets and we can’t limit the scope of access meaning potential data quality and auditing issues.

    Also, is there a read only role, so analysts can view not edit.

    Thanks

    Chris

    Bug - Turn off bulletins in service pages

    in Employee Portal

    Posted

    I’m having trouble getting the following setting to work (turn off the bulletin on services landing pages). Any Ideas?

    ui.app.com.hornbill.servicemanager.serviceCatalog.bulletinsAsHeader
    Toggle this setting for the Bulletins in the Serviice Catalog landing page to be displayed at the top of the page

    The reason we want to do this is when there is no image the text is not cantered within this area.

    Thanks

    Chris

     

     

     

    Ability to search "Request Category" within a request.

    in Service Manager

    Posted

    On 10/22/2020 at 5:43 PM, James Ainsworth said:

    Hi Chris,

    My apologies, but I've just read your post again and I may have misunderstood your requirement.  I had jumped at the idea that you were looking to search categories in the request list, but I see now that you want to search for a specific category when assigning a category to a request.  This isn't part of the mentioned change above.  I'll have to investigate.  

    Something that we are looking to introduce is Tags.  If you have access to Assets or Document Manager you will see the use of tags.  This can provide much more flexibility than a category tree.  The tags already provide a search to quickly find existing tags, and you can have more than one tag associated to a request.  Do you think that this would be of interest to you?

    Regards,

    James 

    Hi James,

    Thanks for your reply. I was thinking along the lines of being able to search the "Name" field within profiles. I'm not sure tags would work that well in the scenario I mentioned and for our the way we have configured the request profile.

    Thanks Chris

    Editing questions

    in Service Manager

    Posted

    We would also like to have the ability to change date fields as part of our release process. Deployment and warranty dates may not be fully understood when creating an initial release request/record. This information is updated with accurate information throughout the release process. The only alternative we currently have is to use free text which is not ideal when a date picker should be used. It give the perception of poor design to customers inputting the infomation.

    Kind Regards 

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