
Shamaila Naim
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Shamaila Naim replied to Shamaila Naim's topic in Service Manager
Thank for taking time out and asking those questions it really made me thing too! The purpose they needed to view them was to help put internal notes and have visibility of how many tickets the team has. What i have done i have given that user 'user access' within Hornbill so they have functionality to do alot more - Im happy for this case to be closed. Thanks for all the pointers Steve really very helpful! -
For seniors other than their managers to see their teams tickets is the main reasons based on who the manager is set to? I have changed someone's manager so they can view a wide range of tickets for the team but it hasn't synched through to the user. How long does it take to refresh? Also changing the manager for someone within Hornbill what other implications and links does it have? End Goal is - A senior member of Finance team wants to see all of finance tickets however he can only see his teams but he wants to see all of finance's team (The team is spilt into many teams). Is the
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@Steve G @Victor I currently have an automation which is highlighted that opens a new ticket. How do i get a hornbill automation to open another Catalogue and then carrying on with closing the ticket? (Not sure that makes sense? ) So open a new request but follow another workflow below? So the request-leavers process then opens a new ticket but using this flow - At the moment the leavers ticket closes and it does open a new ticket but what i want it to do is close the leavers and open a new ticket with leavers laters actions workflow? can you help please? So
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Unable to access our user Hornbill portal
Shamaila Naim replied to Shamaila Naim's topic in Service Manager
We just tested and its back. Any reason why this may have happened?