Marty89

Hello all, I'm hoping someone can help me with an error that's been reported to me. On the self service portal it seems managers have lost the ability to see their staff's requests in the self service portal. It worked previously before we updated to build 1884, I've just updated to 1901 but still no joy. I've checked the LDAP import and everything seems fine there as I'm still importing the manager field from AD and the log doesn't mention any errors regarding that... just wondering if anyone else has this issues? Any help is warmly welcomed Thanks, Martin

Sorry for not replying... but our product specialist during our go Live event managed to replicate the issue it's now fixed under the following: PM00159444 - Portals and My Services were not respecting the Progressive Capture Asset configuration options.

Hello HornBill community! :) I'm wondering if someone has the same issue as me or if I'm just missing something. I'm on build 1781 of the Hornbill Service Manager and I'm looking at the default asset picker that is available in the Progressive capture tool. I'm attempting to hide "Site" & "Companies" assets in the picker but as your see from the screen captures attached I've configured it to hide everything (just to prove to myself that I think it's broken) but when going into my capture from the self service portal I can still see all four asset selection boxes and they still work! Am I misunderstanding something or have I found a bug? Does anyone else have the same issue on the version I'm on? Thanks, Martin