James Gallally
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Posts
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Last visited
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Days Won
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Profiles
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Enhancement Requests
Topics posted by James Gallally
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- 1 reply
- 182 views
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- 0 replies
- 546 views
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- 4 replies
- 755 views
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Trying to get a BPM decision node to query incident logged time
By James Gallally, in Service Manager
- 5 replies
- 809 views
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- 2 replies
- 695 views
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- 4 replies
- 731 views
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Trying to keep an incident at wait for request update/execution count question
By James Gallally, in Business Process Automation
- 6 replies
- 1,187 views
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BPM decision tree taking different actions depending on Portal or Service Desk logging
By James Gallally, in Service Manager
- bmp workflow
- decision
- (and 1 more)
- 11 replies
- 1,194 views
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Emailing customers who are not connections but have linked incidents
By James Gallally, in Service Manager
- 6 replies
- 1,249 views
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- 4 replies
- 795 views
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Email routing rules to filter out/ignore out of office responses
By James Gallally, in Service Manager
- 2 replies
- 745 views
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- 2 replies
- 627 views
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Issue saving additional fields within Ticket Description text box within incidents
By James Gallally, in Service Manager
- 0 replies
- 535 views
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- 5 replies
- 855 views
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how to log an incident via email from a user who has multiple email domains
By James Gallally, in System Administration
- 3 replies
- 889 views
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Changing default email address for Direct Outbound emails
By James Gallally, in System Administration
- 1 reply
- 746 views
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- 3 replies
- 930 views
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business process Business Process - trying to use decision node against incident summary/title
By James Gallally, in Service Manager
- 6 replies
- 951 views
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- 5 replies
- 892 views
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Updates to incident via email automatically set to Team and not Customer view
By James Gallally, in Service Manager
- 2 replies
- 646 views
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Adding new connections during incident creation process
By James Gallally, in Business Process Automation
- 2 replies
- 987 views
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- 5 replies
- 952 views
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- 2 replies
- 1,107 views
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Unable to add connections during self service ticket creation process flow
By James Gallally, in Service Manager
- 4 replies
- 1,012 views
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- 4 replies
- 1,100 views