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Clive Broad

Hornbill Users
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Everything posted by Clive Broad

  1. @James Ainsworth - as an aside to this is there any way to determine if a customer has received a feedback request in the last 'n' days and, if they have to not send a new feedback request?
  2. I can see the use of that - it would certainly make it much easier for managers etc to use. Gets my vote
  3. @Victor - any update on this fix?
  4. We are experiencing the same issues - looking out for the forthcoming fix.
  5. We are currently using Feedback requests (with an expiry of 10 days) but we would like to enhance that. Currently every request that is closed triggers a Feedback Request but we would like to reduce traffic to users and, hopefully, increase their response by only sending one feedback request to a user in any 20 day period. But how would we do that? How would we identify if a user has received a Feedback request in the last 20 days or not? Achievable through BPM?
  6. Definitely another plus 1 for Supplier Manager. We're chomping at the bit!
  7. @Steven Boardman, Thanks for the reply - it makes sense and I had noticed there was no "customisable" item for these notifications. I was checking to ensure that it wasn't something I had missed but now I know I can go ahead and set them up. Thanks very much for the pointer and help. Clive
  8. Having set up SLAs; applied them to a Service we wanted to use Escalation events to ensure SLA adherence. The problem is that the Escalation Events are set up as Notifications - so what Notification setting do we need to ensure our Analysts / Agents don't turn off so that they receive the Escalation Event notifications and can act upon them?
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