Richie

Hi Hornbill Support, is anyone able to confirm if the following features are going to be added: Emailing multiple requests Placing multiple requests on hold I first raised this query on October 16th and have not yet had any reply from a support member. Thanks, Richie

Over a week and no reply regarding this. I find it amazing that as a new iteration on your product Service Manager has gone backwards in functionality? Currently can't send an email across multiple calls you can only update. You can't place multiple calls on hold. The list goes on. Is someone able to confirm if these standard features are being looked at as "feature requests" please?

Hi, currently we can't place multiple incidents on hold at the same time. This was a feature in Supportworks and is very useful. Currently a lot of time is being wasted by me and my team having to go into each call individually and place them on hold, give a reason why it's on hold, select a date/time. Is this getting looked at already? It's a pretty standard feature and existed in your older product so I'm unsure why it's not there already? Thanks, Richie

Hi, we've had issues when trying to apply emails to calls. It appears that there is some kind of indexing issue as we get no results back when trying to search for requests too. Is this a known issue?