Sophie Paolucci

@NeilWJ I was the user that first setup the reports and am still active on the system however today is my last day and so my account will be removed, is there a way to change the owner and do you recommend this? Since the error first occurred we have removed Feb from the months in the schedule so that the error no longer occurs. I have now enabled Feb and changed the time to 5am, these reports will run on 1st December.

@NeilWJ Is there any update on this? Do you still require a screenshot from me? We are getting the same error as provided by Alberto above.

Great thank you. Sophie

Hi, We turned off the following setting which stopped archived users from showing when the 'Search All Users' data provider is used: api.xmlmc.includeArchiveUsers This no longer seems to be working, the users are set as archived within Manage Users however they are still appearing in the user list within the progressive capture. Please can this be looked into. Thanks, Sophie

Hi, We have scheduled a report to run on the 1st of every month which uses the following variables ({{DATE:startoflastmonth}}&{{DATE:endoflastmonth}}) however when the scheduled report ran we got the following error: "Scheduled Job permanent error: The day in the month you have specified does not exist in the month of February" If I remove Feb from the schedule it will the scheduled report will successfully run. Are you able to assist? Thanks Sophie

Hi, We want to be able to delete emails from our mailbox which have been logged as requests however when the emails are deleted we are getting the following error: 'Oops. You do not have access to this email.' Is there no way for the emails to be attached to the calls without having to keep the originals in our live.hornbill.com mailbox? Thanks Sophie