Having used Asset Management for a while now we've come across a few issues with its functionality. The first which was raised with Dan was after the introduction of customisable State dependent Substates. We found that if a record state was changed on an asset it would clear the invalid substate but retain the previous substate in the main list view, the only way to clear this is to change the substate then change again to clear. I've also been told this doesn’t fully record in the history but not confirmed this myself.
More recently We've found a problem with name changes. In order for records to sync from our contact database we populate User ID with our unique ID number, this way if a name changes via marriage it doesn’t break the call history as only First Name/Last Name/Handle are updated. The problem is asset records are not reflecting this change and still displaying as the old name so if i search for Assets under the new name i find nothing and the old name no longer exists as a user. Odder still if I try and update the assets Used By field the new name wont display unless i search using the unique User ID.
PS: When's proper filtering coming to the Asset Manager as its now available within call logs?