[LDAP Import - not working]

Interesting.

thanks @Steve G I'll look in to this now

[LDAP Import - not working]

Never seen the below error before. Not sure the authentication it refers to. Any assistance, much appreciated as always.

2023/11/17 14:09:30 [MESSAGE] ---- LDAP Import Utility v4.2.7 ----
2023/11/17 14:09:30 [MESSAGE] Flag - config dq-user-import
2023/11/17 14:09:30 [MESSAGE] Flag - logprefix 
2023/11/17 14:09:30 [MESSAGE] Flag - dryrun false
2023/11/17 14:09:30 [MESSAGE] Flag - instanceid 
2023/11/17 14:09:30 [MESSAGE] Flag - apitimeout 60
2023/11/17 14:09:30 [MESSAGE] Flag - workers 1

 

2023/11/17 14:09:30 [MESSAGE] Flag - forcerun false
2023/11/17 14:09:31 [MESSAGE] Current binary is the latest version: 4.2.7
2023/11/17 14:09:31 [ERROR] Error processing authentication details: Decryption of authentication data failed: Key not valid for use in specified state.

[Timesheet User - Category Options unavailable]

When trying to submit a timesheet, the drop down list for categories and sub-categories is blank.

This is only affecting one user.

 

 

[Routing Rules - toaddress]

@Keith Stevensonthanks thats sorted it.

[Routing Rules - toaddress]

@Keith Stevenson oh the sending address. Makes sense, I'll give that a go.

[Routing Rules - toaddress]

Hi @Keith Stevenson thanks for looking in to this.

When you say more than one account with the same email address, i'm not sure what/where this is referenced.

Are you able to offer some guidance?

[Routing Rules - toaddress]

@Gerry @James Ainsworth thanks for that, very useful.

There is only one "To" address but I changed the syntax to LIKE anyway, but still not working.

Not sure if there is something wrong in my config, though its the same I use for other rules (but my only one using ToAddress).

The only other thing that is different is that I have multiple mailboxes, and this particular rule is expected to affect just one of the mailboxes.

Do routing rules get applied to all mailboxes, or is there something extra I would need to do?

My config below (and attached):

[Routing Rules - toaddress]

Can anyone assist with the Rule Expression syntax for toAddress

I have the following:

toAddress='email@domain.com'

but the rule doesn't work.

[How to Hide Contacts & Organisation Menus]

Is it possible to hide the contacts and organisation views from a specific user?

 

[Service Manager - Request View Error]

When accessing Request List while logged in as a Direct Login User, we get the following error:

FlowCode Exception (com.hornbill.servicemanager/entities/Services/fc_ops/smGetServicesByUser): nodeName: API Call: queryExec; nodeId: c1c534c5-e333-4e34-91f0-174aa08d7dd5; At 210/1: "Uncaught EspMethodCall::invoke: Operation[data::queryExec] Error in SQL query, see log for more details" throw(e); _fc_node_exec_c1c534c5_e333_4e34_91f0_174aa08d7dd5

Close

 

The user is still able to search for requests, but nothing but the error message comes up in the view screen.

[LDAP Import - Missing fields]

@Steve Gthank you for this. But I'm assuming this is a recent change.

How are changes such as this communicated to users, as I can't see that I have received anything.

[LDAP Import - Missing fields]

 

Missing instanceid and api string fields

[Requests - Missing from customer view]

portal visibility is on for the related services, so not sure why the requests aren't coming up

[Requests - Missing from customer view]

@James Ainsworth thanks for getting back to me. I'll put them in as attachments

[Requests - Missing from customer view]

I have a customer that has been granted to access to view all tickets raised by their organisation.

However, when logged in to the customer portal there are some tickets that cannot be found by the customer even though they exist, and I can view them.

Any insight as to why they can't find these tickets? I have 3 examples, and each one had the status of either closed or cancelled.

[Inbound Mail Service - not working]

Today our inbound mail service on the two shared mailboxes we have within Hornbill has stopped working today. Was working as normal yesterday.

Emails are coming in as normal to the O365 mailbox, but are not being forwarded in to Hornbill.

We have checked all relevant settings and nothing has changed. Unless the Hornbill public IP we were provided with 172.x.x.x. has changed??

One thing I did notice that the option to TEST CONNECTION within the inbound mail service configuration is greyed out. Not sure if that means anything

[Subscription level reached (but it hasn't)]

@James Ainsworth @Martyn Houghton thanks both, it looks like it is indeed a mismatch of quantities between collab license and service manager license. Managed to resolve it for now.

[Subscription level reached (but it hasn't)]

Service Manager licenses show as being maxed out (even if I free one up) @Martyn Houghton

Not sure where to check for collaboration subs? @James Ainsworth

[Subscription level reached (but it hasn't)]

We get the following message when a new user tries to logon:
Authorization failure: You are allocated rights to the 'com.hornbill.servicemanager' application but your organizations subscription level for this application has been reached. Please contact your system administrator

But we haven't run out of licenses.

Can anyone assist with this?

[SSO - O365/Azure]

Thanks @Gerry much appreciated

 

[SSO - O365/Azure]

@Gerrycan you direct me to the documentation for setup, can't find anything on the wiki, thanks.

[SSO - O365/Azure]

We currently use an ADFS server for SSO.

Is it possible to have SSO with Azure/O365 as we wish to ditch the ADFS server?

[Customer Portal Timeout]

@Martyn Houghton I had the default of 900. Which I have now set to 7200.

[Customer Portal Timeout]

perfect, thanks @Steve Giller

[Customer Portal Timeout]

We have clients (guests) complaining that the customer portal has a very short inactivity lease.

Can this be extended so that the portal doesn't timeout so quickly.

I have noticed that I do not have the same issue however I log in as an agent.