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Everything posted by PeterL

  1. @Victor Hello yes there is and nothing has been changed and all other change tickets raised have been working fine.
  2. Custom_t field: <image removed by forum admin>
  3. We have had a BPM fail with the below error nothing has changed within the BPM recently and all other tickets have not had this issue, after retrying the last step it sends out the notification email it is complaining about but does not progress. Any help would be great thanks.
  4. @Ehsan Can you advise how long it will take for the patch to take affect or anything we need to do, i have tested with a few tickets and can still see the error shown below when taking tickets off hold: FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_ops/smUpdateStatus): nodeName: API Call - systemSmUpdateStatus; nodeId: 15ccd0bd-6cc4-4151-94f1-95008f16b270; At 109/1: "Uncaught EspMethodCall::invoke: Operation[apps/com.hornbill.servicemanager/Requests::systemSmUpdateStatus] FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_ops/systemSmUpdate
  5. @Ehsan Hello, we have also been having this issue for the past couple of days. Is there any update or anything that can be done. Thanks.
  6. @Lauren Hello, when we restart the last step the BP will continue without any issues and process the step it failed on correctly without any changes being made to the BPM or email templates.
  7. @AndyHill Have HB managed to work this issue out yet? Thanks.
  8. @AndyHill Have you had any response from your support ticket yet?
  9. Not heard anything back about this issue and its still occurring. I would have to send all email templates configurations within the BPM's as this issue is random and happens for any ticket raised. I can click to re-try the last step and as soon as i press this the BPM carries on processing which shows there is no issues with the BPM or email template the error is referring too.
  10. This is still occurring, if any one has any insight that would be great.
  11. Same issue as we had no response yet but you can click the retry step button and it should then process correctly.
  12. Hello, Starting today we have been getting the following error messages on a range of tickets: Xmlmc method invocation failed for BPM invocation node 'stage-b656dda2-4478-4afb-5baa-d1b8ad58c648/flowcode-8b6ec817-710e-4646-a47b-d46435094188': 0200 apps notifyEmailCustomer FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_bpm/notifyEmailCustomer): nodeName: Exception; nodeId: acd1ebbe-1cd9-4aed-bf14-50ce53f9a013; At 279/1: "Uncaught FCSException: The email template specified is invalid. Please contact your Hornbill Administrator." throw(e); _fc_node_exec_acd1ebbe_1cd
  13. Hello, I am trying to create a report to pull out the next days changes but within the reporting tool i cannot see a way of getting only the next days data. If i use the end of day variable this will pull out all future changes. Does anyone have any idea how to only pull the following days data. Thanks.
  14. The following errors are now being displayed our Sys Admin believes this may be something HB side of things: Unable to login to the IMAP server HornbillMailLog Login: DllDate: Mar 18 2019 ChilkatVersion: UnlockPrefix: QHRNBLIMAPMAILQ Architecture: Little Endian; 64-bit Language: Visual C++ 2015 / x64 VerboseLogging: 0 loginX: greeting: * OK The Microsoft Exchange IMAP4 service is ready. [TABPADIAUAAyADYANQBDAEEAMAAwADUANgAuAEcAQgBSAFAAMgA2ADUALgBQAFIATwBEAC4ATwBVAFQATABPAE8ASwAuAEMATwBNAA==] authenticateLogi
  15. @Deen Hello we are still yet to find a reason to this, you have any idea. Any help would be great thanks.
  16. @Martyn Houghton Hello, Thanks for the response i have tried that and it worked four a couple hours but now both mailboxes have stopped importing and the following error is displayed: 22960 18/10/2019 16:06:10 error comms 7156 Unable to properly terminate the session with the IMAP4 server, the messages may not have been deleted properly form the server. 22959 18/10/2019 16:06:10 error comms 7156 There was a problem reading message [19] from the s
  17. The other Mailbox has now decide to show the same error message. Any help would be great thanks.
  18. Hello we have two shared mailboxes, one is updating fine and emails are being processed within hornbill but the other mailbox has randomly stopped working. I have rebuilt the mailbox and tested connection and all sems ok but i am getting the below error within the logs: 17468 17/10/2019 16:55:44 error comms 8324 There were problems whilst processing an IMAP4 mail import for mailbox: Customer Services. 17467 17/10/2019 16:55:44 error system 8324 ChilkatLog:
  19. Hi, The email was sent on the 30/09/19 the formatting should of looked like the below:
  20. Hello, I was wondering if anyone had any ideas about an issue that arouse when generating an automated email. No changes had been made to the release BPM or PC and this email was the only one that had an issue all emails before and after have been fine. Checking the mail logs we can see the following error: Did not find 'attachments' folder for mail template. URL Parser: Space characters not allowed, ensure the URL is properly encoded. URL: Desk/templates/ScheduleMaintenanceCompleted.template/attachments/ Below is the email generated au
  21. Hello, I was wondering if anyone could help. I am currently trying to look at a way to automatically link one ticket to another within the BPM. This is to allow a new existing standard change to be linked automatically to the main existing standard change request without a human task. Does anyone know if this is possible. Thanks.
  22. Just wondering if anyone could help. Looking at one of our mail routing rules it seems to be monitoring both mailboxes rather than the one selected. Instead of just looking at our customer service mailbox it has applied the rule to the service desk mailbox as well. We noticed this when an email sent to SD had been automatically deleted and after checking the logs we can see this rule is the reason why. 206101 14/01/2019 10:55:31 info system 8632 Mail routing rule [2] applied, delivering message to the (Customer Services-Deleted Items) mailbox instead of the defaul
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