James Ellison

Hello Steve, We can see it in the admin section but when users are logged into there accounts and go to service manager reports the specific reports in question are now missing. Image below is where the user would go to see and run the reports. However since the change these are now missing.

Hello Neil, Thank You. The users in question have access to reporting and were able to use it prior to the change to the new admin UI. Since the change these reports are no longer present. I will raise this as a support request. Kind Regards James Ellison

Hello, We moved to the new admin UI and noticed that within service manager a number of reports have gone missing. Upon investigation we can see they are still within the Admin -> Configuration -> Service Manager -> Reporting They are marked as available like the other reports that we can see. However all users who had access to use these reports are no longer able to see the report. Attached are an example of the reports missing. Any ideas why some reports are not making its way into service manager following the change to the new Admin UI?