rodb

Hi all, We've come across some limitations when sending authorisation tasks via email. We use the TaskAuthoriserNotification template for a number of different authorisation scenarios, so it has to be quite generic. However, we do want to pull in the 'Authorisation Details' in a formatted fashion. This is because the authorisation task notifications will be emailed to senior managers. When using wiki markup in the 'Authorisation Details' of the Authorisation node, the formatting works fine when viewed within the internal Hornbill tasks, however when the email is sent for authorisation the markup isn't formatted/recognised and just gets sent exactly as it is. Is there a way for the wiki markup to be rendered within the authorisation email prior to departure? Or any plan to include this functionality in a future Hornbill release? We're currently using Service Manager Build: 1408 Thanks

Hi all, Please can someone advise if there are any good resources for investigating how to update 'custom fields' in Service Manager tickets via the Hornbill API? Some background - we're investigating how we can add an integer to a customer field within a Known Error ticket. We need to calculate the integer value elsewhere, and then update the custom field via XMLMC. From looking through api.hornbill.com I can see the below, but some examples of how the JSON representation is done within a python script would be very helpful. We'll be using a variation of the example.py script (https://github.com/hornbill/pythonApiLib/blob/master/python_api_lib/example.py) customFields xs:string optional A JSON representation of the custom fields for a request Thanks Rod