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  1. Hello Steven, I have changed my topic and question. The initial one was a naive question which I resolved myself. Thanks !
  2. Hello Guys, I would like to assign a ticket to two different layers of analyst. The 1st level of analyst will resolve the problem, then the ticket will be assigned to the 2nd level of analyst for cross validation. After the 2nd level validates the report, the ticket can go forward for closing or customer feedback. I am aware that I can assign multiple analyst for a ticket, but that does not serve the validation purpose I am willing to implement. Regards
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