Hannah Jeffries

@Steven Boardman This information is helfpul. Our team would benefit from sharing the charts within the views as well!

@James Ainsworth If I click on 'view email' I can then see the attachment. But, up front, I have no indication that an attachment exists.

@James Ainsworth See below ticket #16125

@James Ainsworth Regarding your comment "For now, to help find these emails in the Timeline, you can use the Timeline Filter and select ''System''. There will also be an attachment icon on the emails that include attachments." Our team has noticed that the paperclip reflecting an attachment is not always on the System responses. We've had multiple examples where customers add an attachment and respond via email, but Hornbill does not reflect the paperclip so we do not have a visual that an attachment was added by the customer. This is resulting in delays as we are scrubbing through responses to attempt to find the attachment. Any ideas? I'm also opening a support case. Thank you!

@James Ainsworth I see this post is from 2016 - has there been any progress to improve this functionality?