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Rob White

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  1. We have recently noticed that when a ticket is raised via the Self Service Portal attachments that are added to the request/incident at the point of creation are not visible in the ticket once it hits the "Request List". However users can then subsequently add attachments afterwards in the SSP. Has anyone else come across this issue before? We are using a company managed browser (MS Edge) but we have also tried Firefox and Chrome with the same results
  2. After looking at the impending new Admin UI, apart from the look and feel of it being completely different, I noticed that none of our reports or simple lists are visible and neither is anything in the Advanced Analytics section where we have created numerous measures, widgets etc: Is this to be expected and will need to recreate them all, or at the time of the switched over will they also be transitioned across?
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