Josh Bridgens

We appear to be back up now!

As of 12:15 today we have lost connection to our emails within Service Manager, will sit on loading as follows: until giving this message: Any Help?!?!

Thanks @Steve G, its been a long week so far.

@Steve G Got it!! Forcerun cleared it... phew.

@Steve G I am getting somewhere!!!! put the API key in again just to make sure, and it now states in the log: [ERROR] Unable to run import, a provious import is still running

Just Checked the Log: "API Key is not set 2020/07/08 10:02:38 [ERROR] Please Check your Configuration: goAzure2HUserImport" But it definitely is

Hi @Steve G Even when removing the -dryrun=true argument and running, I still only get that information and nothing actually happens Josh

After configuring the Azure Import tool I get the following after running start goAzure2HUserImport -dryrun=true -forcerun=true And then the CMD closes, nothing happens? No additional text on the CMD that I have seen from past runs and no changes made to accounts. Any help would be greatly appreciated. Josh

Hi @Bob Dickinson I think for now, we would just want to see, the average amount of days our current open calls have been unresolved for? Trying to do this without pulling into Power BI for the moment.. Any other ways you could suggest going about this?

Hi All, We are looking to create a Sparkline Widget that shows daily average age of calls so that we can monitor the reduction of aged calls easily? Any input would be greatly appreciated. Josh

We are currently movijng from LDAP Import to Azure AD import, when we originally began we were using an older version of the Azure AD importer and any Dry Runs proved successful. Unfortunately since updating to the latest azure import (using the same credentials mapped in the API) it fails to connect to the Azure Tenancy, Errror 404. Is there anyone who can provide some insight as to if there is a difference in the newer versions of the Azure Import tool that may need addressing within Azure? Josh

@Victor, I have attempted to make the changes and unfortunately they are still able to change it, any ideas? Josh

@Victor, apologies for not replying sooner, I will be making the changes this afternoon, will let you know how it goes. Josh

Anything to help would be greatly appreciated,

Happy for the memes to flow! as I am unable to constantly monitor the status of peoples availabilty, some of the team are putting themselves as OOO to stop some auto-log requests to come to them, in return, others are doing the same. As far as I am concerned if they dont want to work they dont have a job however thats not the ideal way to go about things, with no retrospective on availability I cant really report on it either. Open to any and all suggestions!

@Victor I apologise for brigning this up, with the current circumstances we have our entire Service Deks Working remotely, and to put it bluntly, people are taking the P***. Is there a way to retroactively report on this yet / disable the option for them to change their availability? Josh

Hi Guys, One of our team is experiencing a weird error when updating the "notes" section of assets... not sure whats causing it as its only him? We all have the same access to the assets so it doesnt seem to be permission based. Can anyone provide assistance or see whats happening? Josh

Steve, thanks so much for the help with this.

Perfectly correct. Thank you so much. Josh

Configured setup exactly as I have in the past with the new GitHub Text... Getting the following error message: DataSource.Error: ADO.NET: R script error. No encoding supplied: defaulting to UTF-8. Error in if (runID > 0) { : argument is of length zero Execution halted Details: DataSourceKind=R DataSourcePath=R Message=R script error. No encoding supplied: defaulting to UTF-8. Have tried switching the encoding as recommended but no luck.... Can anyone help? Ive got the big wigs breathing down my neck as to why their reports aren't working!

we seem to be back up and running

Same here

Hi @Keith Stevenson, this appears to be affecting ours aswell! Many Thanks in advance. Josh

Hi @Bob Dickinson Id love to see how you've done the top 2 widgets! They look excellent, just what I'm looking for. Josh

Hi All, Just wondering whether anyone has found the best way to show a "resolver of the week" on a dashboard? (Who has the most calls resolved this week) We are trying to refresh the Dashboards in the office to give off a much more "positive, user oriented" feel than our current heavily stats based data. Josh