Josh Bridgens
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Posts posted by Josh Bridgens
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Can also confirm this is affecting us.
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Over the weekend, we have had 2 of our accounts used for email addresses in Hornbill, as attepting to login from suspicious locations.
The reports are as follows:
This IP has since been whitelisted, however would like to know if there are other reccomended IP's to whitelist to prevent this occuring again?
Josh
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This has resolved itself.
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As of this morning I am now getting this error message when running my Power BI import;
QuoteDataSource.Error: ADO.NET: R script error.
Error:
Execution haltedDetails:
DataSourceKind=R
DataSourcePath=R
Message=R script error.
Error:
Execution haltedRunning R Open 3.5.3, most recent packages, havent made any changes since yesterday, just randomly started happening today?
Any ideas?
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Afternoon all,
I have updated our Power BI report to pull through the "Frist.Time.Fix" Field, We have multiple requests showing as FTF acquired, however there appears to be no data next to those requests in Power BI?
looking at the xslx that is produced from the report shows there are deifnitely FTF's being pulled through and they say "Yes" in the field...
Any ideas?
Josh
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@Ehsan I have cleared my cache and have had multiple other users clear their cache, it still appears to be happening..
Josh
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Just an update, this is still occuring, just incase any changes have been applied.
Josh
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That works perfectly fine, I have plans to move our users to this portal in the future but were a ways away
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@Conor Same issue in edge, Firefox, Chrome
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@Conor
Self servive variable
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We have a few....
Tested all of the catalog items, none work through the portal
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@Conor none of the self service are goign through to the PCF, not just this one
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PCF^ worked fine for 4 months, and the analyst side works fine too
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@Conor
works perfectly fine?!
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@Conor yeah ive had similar in the past, tried savign and publishing, doesnt fix it
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When Users are attempting to log a self service ticket, they are clicking a catalog item, then getting a spinning hornbill logo, doesnt seem to be talking to the PCF...
Is this just us, as nobody else seems to ahve raised this issue?
Josh
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@ArmandoDM I have added an FAQ:
And that appears to have bought the Catalog items back!
However removing the FAQ causes them to dissapear again
Josh
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Attaching the log file:
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Hi @DanielRi, This is the page and console log
Console log on its own:
And the staff use the following link: https://live.hornbill.com/shawtrust/my-services/
Thanks,
Josh
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not sure if this helps but those are majority of our services,
Self servive variable
works perfectly fine?!
Hornbill IP's to Whitelist
in System Administration
Posted
Thanks @TrevorKillick and @Keith Stevenson This was resolved pretty quickly on our end and our security team have escalated to MS Support.
Josh