zinchronize

Hi Trevor, Can you provide us a sample for invoking this method: helpdesk::logAndAssignNewCall and please add complex parameter for additionalvalues. I tried to mimic your code and came up with this but the opencall.itsm_title is not updating. xmlmc.AddParam("callClass", "Service Request"); xmlmc.AddParam("customerId", "******"); xmlmc.AddParam("groupId", "******"); xmlmc.AddParam("analystId", "******"); XmlmcParam param = xmlmc.AddParam("additionalCallValues"); param.Add("opencall", "<itsm_title>TANG</itsm_title>"); sendTextToOutputBox(xmlmc.GetParamsXML()); xmlmc.Invoke("helpdesk", "logAndAssignNewCall"); Thanks, Nico