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andrea_bariggi

Hornbill Users
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Everything posted by andrea_bariggi

  1. For example in the business process view I can copy / delete / rename the process ( file attached ) ....
  2. Good morning, also with the user admin, I don't can duplicate a ICBPI email template. I need to add a new template for IBM supplier as these existing but i don't have a button for duplicate the template. How can I do to create this ? I would create ICBPILoggedIncident IBM. Thank's in advance Regards Andrea
  3. Hi Armando, well done Thank you so much . Now the new services are ok Regrads Andrea
  4. Good Afternoon, I associated the service with the support team and I think to have done a good job. Unforunately when I record a new ticket using this service, in automatic the ticket doesn't go to support team. I must clic on assign button . I send you the print screen of my configuration of business process . Where is my error ? Regards Andrea
  5. Hi Armando, thanks for your answers . 1) ok the metodology but don't work well ( you can see the pictures, please ? ). For example in Data Warehouse service, I set only the subscriber 03104 - Deutsche Bank but when I record a ticket, I can insert the other subscriber , for example 02008 - Unicredit . This is not a problem because it's manual ancd volontary action but when i record a ticket initially is important to view the subscribers set . 2) ok 3) Yes, for all tickets opened I would like to have a list of subscribers inserted on. Regards Andrea
  6. Good afternoon, I have tre questions for the support forum. 1) It's possible to combine a service with the list of customers ? I should like view only who really use this service and not all customers. I have the correct list for every services. I should like start with a service and if correct, upload this logic for all services. 2) it's possibile insert the correct list or a numer of customers all in one time.? if you look the attach image , the customers was inserted one by one . 3) it's possible to extract this information,this list of customers inserted on the ticket on the report ? Thanks for your cooperation Regards Andrea
  7. Hi Andrel, maybe we are. My colleague with android mobile phone has received the notification from hornbill app. Unfortunatelly i don't receive the notificationbut i have a question for you. If my user is not Type " user " but " basic " is a problem ? This is the difference beetween the users, my colleague in green underline receive the notification and my user in red underline don't receive . Usually I use the admin user for work . This because we have a problem with the number of license. kindly let me know. Thanks Andrea
  8. Hi Andrel, sorry for my late . last week I set the value as your indicated but the situation is not changed . Nothing sound or vibrate with the Hornbill app This is our variable setting. Thanks Andrea
  9. Hi Andrel, sure, is the same configuration . See screenshot attached. For the IOS operator system is all ok, the problem is only with Android system. Unfortunately here is the major is most used. Thanks Andrea
  10. Hi Andrel, thanks for your information. I installed app version 1.7.1 and registered to the system. The problem is partially resolved, infact the device is complete know now ( see the file attached ), but the notification dont' ring or vibrate yet . I miss something ? Thanks Regards Andrea
  11. When do you think to available the next mobile update ? Thanks A.
  12. After delete my device ( mobile phone ), I made a new register but the result I think is the same . Thanks Andrea
  13. Hi James, thanks in advance for your help. I would like to receive the notification with sound and vibration whenever receive the ticket on my queue team. if one ticket assigned to my team, i would like receive the complete notification on my mobile phone. At this time i receive and not always only the chek on bell without sound or vibration . Now I'll try to register again my mobile phone. Regards Andrea
  14. Good afternoon, The hornbill app does not work well with android phones. It doesn't non sound, not vibrate and sometimes it does not even work. My mobile phone is registered ( see attached file) and the app have been set to able these functionallity . Many thanks, regards Andrea
  15. Ciao Armando, prima di tutto grazie mille per il tuo riscontro. hai perfettamente inquadrato la mia richiesta. Oltre che aver creato e condiviso una vista ad hoc ( una per ogni team ), mi piacerebbe fissargli tale la vista iniziale quando accedono alla pagina del service manager. Da quello che mi dici non posso farlo da amministratore ma dovrebbero fissarsela loro allo stesso modo con cui io lo faccio per il mio account. Purtroppo essendo la loro un' utenza di gruppo, potrebbero "disturbarsi" uno con l'altro se tutti i membri del team fissassero una vista a loro piacimento. Confermi ? In tal caso darò loro il giusto consiglio. Grazie 1K A.
  16. Hi Ehsan, I can confirm wich that this bug is fixed . Can you see the file attached. Many thanks Andrea A.
  17. Good Afternoon, there isn't news about this request ? Thanks Andrea
  18. Good afternoon, I trying to fix the supplier view about the incident tickets managed. I created and shared the views for any our supplier and the functionality is ok. From Service Manager, for all supplier, I should fix these views as default page on incident management. Clearly is possible to make this as the picture attached but not for other users . The supplier's user are not named but shared and utilized from all members of their team . Thanks Regards, Andrea
  19. Good Morning, I have a question about the configuration of view for users . Is it really necessary to insert user1 in all teams to see all incident tickets of all teams ? I attached the screenshots of my shared view, named " Incident - All Status " . My admin user can see 55 tickets, user 1 can see 17 tickets . This because user 1 is inserted only into two team ( service desk and SIA ). There is another way , please ? I don't want to inser the user 1 into all teams because he shall receive all notifications of all teams, correct ? Let me know kindly, many thanks Andrea vista condivisa.zip
  20. We also imagined. I wait your kind feedback. Thanks and regards Andrea
  21. Hi Ehsan, Unfortunately that's not what I asked. Maybe I said that badly. In addition to the 44 fileds that appear in my previous image and clearly extractly from the reports, can I create new fields on the form of ticket ( incident eg ) and after can be extract these deta from the reports.? Thanks A.
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