When a customer updates a request via the portal, the assigned analyst gets an email to advise that the call has been updated. This is great, as it's what we want to happen. However, I have tried updating the AnalystCustomerUpdateNotification email template so that more information is provided, but this has no effect on the email being received by the analyst.
I have tried changing some other email templates, in case they were being used, but cannot find the one that applies in this instance. Currently the email being generated reads as follows:
"Request ***** which is assig