[Shortcut to Co-Workers page has inconsistent URL]

@Peter Clough I didn't realise that the problem is only when you use the keyboard shortcut! I thought all the time you was clicking on the item. 

OK, that issue I can now reproduce.

I will log a defect right now.

Thank you!

Daniel.

[Shortcut to Co-Workers page has inconsistent URL]

@Peter Clough,

Let me understand better the problem. When you click on the co-workers link that is in the Favourites it will take to the URL "https://live.hornbill.com/YOUR_INSTANCE/oui-coworkers-new/" instead of "https://live.hornbill.com/YOUR_INSTANCE/coworkers/" ?

Will the page work correctly? I mean, can you see the co-workers list?

What it should show in the browser is:

Thanks,

Daniel.

[Shortcut to Co-Workers page has inconsistent URL]

Hello @Peter Clough,

This is not a bug. Is a staging process that is used to separate new behaviour to old one. You will probably notice that although the link shows "oui-coworkers-new", the address once you click on that link will correct itself to "coworkers".

Although is quite technical, I hope you understand.

We will update this in the future.

Regards,

Daniel.

[Preview new User Interface for Core UI]

Hi All,

I wanted to thank you for your comments and your support. I will lock this post as the new UI is no longer in preview and is getting too difficult to maintain multiple requests in one stream.

Please raise an individual post for your requests/issues. 

If you requested something in this post that has not been addressed yet, please raise it again in a new post please.

Regards,

Daniel

[Preview new User Interface for Core UI]

Hi @will.good,

We are aware of this problem and will be soon fixed. There is a similar issue reported for the dark theme.

Daniel

[Preview new User Interface for Core UI]

@samwoo, they are all watching us
I'm happy is all working as it should.

Daniel

[Achievements in new UI]

Hi @HHH,

We are working on improving the achievements functionality. But we will soon add the "Award" option back and the improved management will come a bit later.

Regards,

Daniel

[Preview new User Interface for Core UI]

44 minutes ago, samwoo said:

When logging a ticket in Service Manager <span></span> is not being rendered in the preview on the right-hand side. I haven't checked any other wiki markup elements apart from the [[ ]] links one, nor have I checked this in the Employee Portal yet.

Hi @samwoo,

1. I can't replicate the problem with the <span>. I've tested it with multiple colours and can't see the issue.

2. The "Show More" makes sense. I'll add it to our list.

20 minutes ago, samwoo said:

I can no longer pin a page to favourites. 

3. I also can't replicate the problem.

Could you please let me know what OS and browser are you using?

Thanks,

Daniel

[Dark Mode - text colours in Intelligent Capture not readable]

Hi @Martyn Houghton,

I can see the problem. Will be fixed.

Thank you and have a good day.

Daniel

[Contacts not visible in the new UI]

Hi @HGrigsby,

Happy to hear that the issue was solved

Regarding the creation of a new contact from the email. It will be in our next build, probably tomorrow morning.

Regards,

Daniel.

[Update to Hornbill UI]

Hi @IntegraGreg,

 

The sorting hasn't changed. In the previous UI you also had the same sorting options (ID, First and Last name). Only the UI changed, unless I didn't understand well the issue.

Regards,

Daniel.

[Contacts not visible in the new UI]

Hi @HGrigsby,

Thank you for the details. Can you please do one more thing to help us see what is the problem? 

1. Go to the News Feed view
2. Refresh Your browser (F5)
3. In the right menu named "My Menu" there is an option called "Start Diagnostics" - Click on it
4. Go to the Contacts List view
5. Wait a second and then go to "My Menu" and click on "Stop Diagnostics"
6. A popup will open with the option to download or copy to clipboard. Select the easiest option
7. Send me these via a Private Message in Hornbill Community.

This will help us understand if there is an error going on that we can't see.

Thank you 

Daniel.

 

[Contacts not visible in the new UI]

Hi @HGrigsby,

What browser and Operating System are you using? We can't replicate this issue. If you refresh is still not working?

Regards,

Daniel.

[Preview new User Interface for Core UI]

17 minutes ago, Claire Holtham said:

Thanks Miro,  - I'll let our service desk know it will be fixed in the next core UI release - do you know if that will be before 2nd April please? 

Hi @Claire Holtham,

Our next build will be available either before the 2nd of April or at the same day.

Regards,

Daniel.

[Preview new User Interface for Core UI]

Hi @Sam P,

19 hours ago, Sam P said:

We have also had the Dark Mode links issue reported

Will be fixed in our next build.

The Service Manager is looking at the Requests List.

Thank you,

Daniel.

[Preview new User Interface for Core UI]

Hi @Art at BU,

Regarding your comment - 

The New UI is set per browser per machine, so if you switched in let's say Chrome and you open in Firefox, if you hadn't switched before you will see the old UI with the button to switch. As the tooltip says, there is no option to get back to the old UI anymore once you switched.

This might be the confusion you had in the multiple browsers.

Hope is more clear now.

Daniel.

[New font anyone?]

Thank you @Alisha, @Berto2002,

I've done some investigation to understand what is the problem. There are small differences for users depending on what is the Operating System, browser and specific configuration for each. When we changed the font to Roboto, some users had the font rendered a bit different than others and in some cases with a bad resolution.
We are going to change the way we display fonts and use the system font. It will be a Sans type, making it easy to read and optimized for each operating system and browser. 

I hope this will improve the experience for everyone.

Our next build will include this change.

Thank you again for your patience and feedback.

Daniel

[Preview new User Interface for Core UI]

Hi @gabraham,

Regarding 

 

I can see the problem. Functionality here should not change from the previous UI. We'll look at the issue and fix this.

Thank you for reporting,

Daniel.

[New font anyone?]

Hi @Alisha,

Sorry for the delay but we had been investigating and discussing between teams about the best solution for this issue.
Could you please let me know what Operating System and browser do you and your colleagues use?

We do have an idea what is going on but just to make sure we need these details.

Thank you,

Daniel.

[Update to Hornbill UI]

@Andrew Tasker I can confirm the issue with the export is now fixed.

Please refresh (F5) to have it working.

Kind regards,

Daniel.

[Update to Hornbill UI]

Hi @Andrew Tasker,

Checking this now...
Will let you kow.

Daniel

[Update to Hornbill UI]

@Euan Coleman,

It is now working. You can now refresh the page (F5). We've just pushed a patch to fix the issue  

Daniel

[Update to Hornbill UI]

Hello @Euan Coleman,

Thanks for raising the problem. This is a defect and we will fix this for our next build. Should work the same as before.

Kind regards,

Daniel

 

[Search Widget is a different height to other widgets]

Hi @Sam P,

Thanks. That gap is because you see two items inside the same widget and not between two widgets. But We can have a look at this, perhaps we should use the same gap for all internal widget items.

Regards,

Daniel.

[New font anyone?]

Hi @Berto2002,

That is correct. Getting more in to technical aspect, your screenshot includes a CSS variable that is not in use (dkl-font-family set to "Poppins"), so that is irrelevant in this case. The correct font that is being loaded is "Roboto". With a default size of 14px (1 rem). Previously the problem was that It was using Roboto but not all browsers were loading it, so this was causing that each browser and OS was loading a different font type (the 2nd or 3rd in the list). That's why for some people it was changed and for others it was not.

Hope it is more clear.

Regards,

Daniel.