Claire Holtham
Hornbill Users-
Posts
136 -
Joined
-
Last visited
-
Days Won
5
Content Type
Profiles
Forums
Enhancement Requests
Everything posted by Claire Holtham
-
Import of people from Active Directory
Claire Holtham replied to Claire Holtham's topic in Service Manager
Hi @James Ainsworth, the new user doesn't exist there at all (yet), but I've amended the handle for the old user... will see if that makes a difference to the scheduled import over night. fingers crossed! -
Wondering if anyone can point me in the right direction. This is my problem: User was imported from LDAP into Service Manager, no problem. User then leaves, and returns, but is set up with a new userid. However the new userid will not import into Service Manager overnight. Other new users are being imported just fine. The old userid record has been archived, and the email address prefixed with 'old' so that it's definitely different. Any clues why it's not importing?? Cheers Claire
-
Being notified via email of a call that is off-hold
Claire Holtham replied to samwoo's topic in Service Manager
Hullo, @Steven Boardman I'm being asked about this again by our users. Is there any movement on it please? Cheers, Claire -
Hi @Mohamed We are getting that too. Can you add to this thread when it's fixed (and whether will it be a Service manager update which we'll need to press the button on, or an ESP release) Thanks! Claire
-
It's not a soon to be expiring adfs certificate is it? If it's swapped from the primary to the secondary, the new certificate number may need manually updating in ServiceManager. Just a thought.
-
Self Service Portal - can you upload your own icons?
Claire Holtham replied to Claire Holtham's topic in Service Manager
Thanks James. Do let me know if this makes it onto your development list. Cheers Claire -
The changes to the self-service portal are a great step in the right direction, but I wonder is it possible for us to upload our own icons for the services? What would be great would be if the desktop icons for an application, could also be the icon within the self-service portal for logging a call relating to it. Is that possible? Cheers, Claire
-
Hyperlink straight to a catalogue item
Claire Holtham replied to Gary@ADL's topic in Service Manager
I found when I did this a while ago that it works OK if a user is already logged into Service Manager - however if they are not, it diverts them silently to be authenticated, and then to the landing page. -
Is customer email suddenly unique? [Urgent and Blocker]
Claire Holtham replied to HHH's topic in Collaboration
I'm being asked to hold fire til after our year end. I'll add to this forum when we're ready. thanks for your help. C- 44 replies
-
- 1
-
Is customer email suddenly unique? [Urgent and Blocker]
Claire Holtham replied to HHH's topic in Collaboration
Thanks @Daniel Dekel it is contacts, I have to speak to my colleagues before taking ServiceManager offline during the day. I suspect we will need the patch, but will want to do it out of hours. Leave it with me for the moment, - do I need to log a ticket to arrange a specific time?- 44 replies
-
Is customer email suddenly unique? [Urgent and Blocker]
Claire Holtham replied to HHH's topic in Collaboration
When we sync with LDAP to bring new users in overnight, if an email address exists already then the user is not imported. For one user who left and then returned it had his old network login only, and would only import the correct new record once I'd amended the email address on the old record. Prior to this change if a user left and returned there would be a duplicate user, and it was pretty clear we needed to archive the older record. I'm trying to work out if I should request the patch, or whether this will be resolved fairly quickly anyway?- 44 replies
-
Hullo, it's time for my near-monthy query - any update for this please?
- 25 replies
-
- 1
-
- formatting
- portal
-
(and 2 more)
Tagged with:
-
Missing Contact Numbers under Customer Details
Claire Holtham replied to Daniel Nespoli's topic in Service Manager
yay! the service desk can see phone numbers once more :-) -
Missing Contact Numbers under Customer Details
Claire Holtham replied to Daniel Nespoli's topic in Service Manager
Hullo, we have the same issue, could I have some more detailed guidance regarding how to fix this. I have 'Form Designer' access, but cannot see how to drag and drop 'Work Phone details from the Contact details to the Job details section ' as I have just a 'Details' section, and the Customer's phone number displays in the 'customer' section. Help! -
Email Visibility Option disappeared SM build 1145-1149
Claire Holtham replied to Martyn Houghton's topic in Service Manager
No problem! Thanks for letting me know (swift as always) - Muchos Gracias -
Email Visibility Option disappeared SM build 1145-1149
Claire Holtham replied to Martyn Houghton's topic in Service Manager
Morning, @Victor, is this still an issue please? We're looking at applying builds 1145 to 1156. It doesn't look like a major issue, but I'd like to know if it's been rectified, or if I should give our Super-users the heads up. Regards, Claire -
Thanks, yes we're working now. I was looking out for the Announcement, and I must live in a different world because 764 is displaying as: So it was not at all obvious that this is the fix for the Mobile app Requests not working! Glad it's sorted :-)
-
@Victor any news on this one - should I raise a support ticket for it. Our non-desk-based 2nd line support staff are working 'blind' without the mobile app's requests. cheers, C
-
We're getting this too. Any idea when it might be fixed please? Just a rough eta, I won't hold you to it :-)
-
Afternoon! any update?
- 25 replies
-
- formatting
- portal
-
(and 2 more)
Tagged with:
-
Implications of Changing the Admin Password
Claire Holtham replied to Claire Holtham's topic in Service Manager
Excellent. thanks Steve, we'll do that (safer than changing the password). Cheers Claire -
Any update on this please?
- 25 replies
-
- formatting
- portal
-
(and 2 more)
Tagged with: