Bridget Sharman

Creating New Assets seems to be ok now. we have had some issues updating some fields when using IE 11 but have just tried updating using Chrome and this seems to have worked. What is the preferred browser for the application now? Kind Regards B

Hi Steve The combination of fields for update now seems to be working again. When creating new assets you seem to have to create the asset with just name and then edit to complete the rest of the information, so would appreciate this being looked at, it doesn't seem to be possible to create an asset and add all the information as required. Cheers B

Hi Steven We have also found this morning when trying to create New Assets that it will only accept one piece of information then save, then you have to go through the edit, change, save cycle again for each piece of information you want to update! I use IE 11 as my browser, but tried it in Chrome as well and got the same issue, I have just rechecked updating assets and the issue is still happening. We are on the latest version of Service Manager - ALL updates have been applied - Build 2650 Server Release 2016-11-10(build 2658) Administration Release 2016-11-17 (build 501)

Hope you can help, I have been trying to update Used By, Location and Site for some of our assets held in Hornbill and it won't let me update 3 fields at the same time. I can click on Edit, Change one field and Save, then click edit, Change a different field and save etc. but it won't accept multiple changes all at the same time. You use to be able to do this as my colleague has made changes to assets in the past allowing multiple field updates at the same time, but this no longer seems to work. Any advise gratefully received.

On our new starter form that we have created we have used the Orion user group picker for selecting Cost Centres which is in our AD structure. When this was tested as an admin it was visible but once this was put in our service portal for our customers to use they can not see any options within the drop down. The permissions they currently have are Basic User Role and Self Service User. Is their any other permissions the customer would need to be able to see the options used in the Orion User Group Picker and hence make the Service Code and Cost Centre visible?

Is it possible to clone assets as available in the old Hornbill, reason for this is that we purchase quantities of assets for stock and adding individually is quite laborious.

When viewing Users from Organisational Data I see a Tab called devices, what does this relate to as I thought this may be the users associated assets but it doesn't seem to be?

Is it possible to add links to an email when emailing directly from a call, I know this is possible using email templates but can't see an option within a call to send an email with a link in it?