Cmason76

I've had a look through the wiki and (I could be missing it) I can't see anything specifically related to a talk to text tool that can be used within the Supportworks client or interfaced with the client for an agent to use when logging a call. Can you advise if there is such a thing? We have an agent who has a particular challenge regarding getting calls logged accurately and in a timely manner. Being able to dictate the information into SW8 would be very beneficial to him and also to other members of the team.

I am trying to find a way to report on all requests worked on by a specific analyst on a specific date.. There doesn't seem to be anything I can clone from the standard reports - has anyone been able to do this?