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samwoo

Hornbill Users
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Everything posted by samwoo

  1. I've noticed that too, if I copy and paste a group, then move the group, the child nodes remain on the main stage where they were pasted. Seems like pasting the group breaks the link to the children.
  2. Looks like the buttons are back now. Might have been related to the issues we were reporting with regards to the Employee Portal?
  3. Should this be merged with: Or vice versa?
  4. Please note I am getting this issue in the current UI and preview UI.
  5. Good afternoon, I have just gone into a board that has automations for each of the lanes via Custom Buttons, and they have disappeared. Each lane had about 3 to 4 Custom buttons that trigger automations and they are no longer showing. Please advise. Thanks, Samuel
  6. Thanks @Steve Giller - wonder why this is happening now, I'm not aware of any MS Edge browser updates (but I haven't checked yet).
  7. I cleared my cache after my previous message, and have gone back to the Employee Portal, and now the issue has occurred again, but just for a single widget on the main homepage. I haven't checked in any of the sub pages though.
  8. Hi @Steve Giller, Is it still a caching issue as far as you know? I cleared the cache earlier and the problem went away, and now it's back again.
  9. Some of it is resolved now, some are not
  10. Good afternoon, I was in the process of writing out the body of an email when I accidentally hit the escape button and it closed down the popup without prompting me to confirm if I wanted to close it down. Now I've lost at least about 50 lines of text/html. This is for the compose field for the Email Message Send node. This has happened to me before but in the past numerous times with other multi-line text popup boxes, and is frustrating but I really needed to get this process live that it has made me quite annoyed. I know the advice might be to write everything outside of Hornbill, ie. in Notepad then copy it in, however the above field is as capable as using Notepad and doesn't always make sense to have to do things outside of Hornbill to copy it back into Hornbill. I think that we should be prompted to cancel out of this field so we can either save the changes or completely cancel the changes. What should happen is the system detects if this field had a value in before and compare to the value of the field after pressing ESC. If there is a difference, then prompt "Do you wish to cancel the changes?" then the buttons "Yes", "Save changes and exit" or "No". Yes = takes the user back to the workflow screen Save Changes and Quit = saves the changes to the field and takes the user back to the workflow screen No = Keeps the user on the edit screen (in case they pressed ESC by accident, like I did) Sorry for the rant, I really am dreading having to rewrite this again. Thanks, Samuel
  11. +1 to all of the above. Also: I think grouping functionality, similar to the Email Templates, would be of huge benefit here (as well as in the Email Routing Rules area)
  12. +1 - we have some services with hidden catalog items so this would be useful +1 - This is important to us as well Here are some other suggestions: Define a customer (user or contact) - useful for a Distribution List or Mailbox Contact/User account for example Define Related Services Ability to assign to a Board upon the ticket being logged
  13. Ah I got it! "Unique Conditions" is the wrong term. It should be "Question Constraints" - similar to how it works in SQL.
  14. I hope there wasn't a feeling that I hijacked this thread... my message above was a potential solution that I thought of to @Sam P's query, before I saw the latest message about having to see all the data in the same screen - though if users could present the data within question groups, then maybe having them displayed tabular could still work? Maybe if we extend the idea to allow users to specify the format/display of the question groups and choosing tabular could allow the addition of a plus and minus button at the end of each row, and when one adds a new row, it appears underneath, like you would see in a table. Again, users could define the "Unique Conditions". The storage of these questions would still be the same regardless of how the questions are presented (as tabular or as standard), so in the BPM, in a foreach start and foreach end node, you and still act on the answers. Not sure if it's possible or not but hopefully it is. Thanks, Samuel
  15. @Gerry Would it be possible to implement "Question Groups" in ICF? These groups would be subject to the same rules as existing questions as they are now (with conditions, label text, validation etc), but when editing a question group, you could specify the questions within the group. The questions in the group would then be subject to the same rules as other fields (with conditions, label text, validation etc), but only within that group. This would allow progressive capture to display add/remove/next/previous buttons at the bottom of the group (plus a count of questions answered in the group) if users need to add another answer to the same question. So you could have your main set of questions above and below the question group (or multiple question groups) and everything gets stored in the JSON. In the Business Process, similar to the parallel process nodes, we could have a foreach start and foreach end node that works just for the questions in the question groups. This is because the questions in the question groups will be the same all the time (although the ability to show/hide questions based on the answers to others should still be possible). The only issue I can see is validation on existing answers, so maybe in the question groups configuration, we could define a question to be "unique" meaning if the value supplied was already used, then we can either display a warning (but allow to continue) or an error (and prevent continuing). * EDIT: Or similar to the Conditional Questions, we could have a tab in the question group that allows us to define Unique Conditions (for lack of better terminology) where the user can define which fields determines the uniqueness and whether each uniqueness displays and error (and prevent continue), a warning or allow to continue, and this could be defined multiple times. Just a thought! Thanks, Samuel
  16. Thanks @Steve Giller, While the concept of a Dashboard/Slideshows are traditionally to be used with non-interactive display screens, I think it's worth considering adapting to the changing work environment/culture. With many of us now working remotely, maybe there should be consideration to redefining the Dashboard's purpose? If Hornbill would consider redefining the Dashboards purpose, then maybe there is an opportunity to enable users to configure Dashboards as either 'Automatic' or 'Interactive.' An 'Automatic' Dashboard could be suitable for display screens and would go hand-in-hand with the Slideshows functionality, with auto-refresh and scrolling features for Widgets. An 'Interactive' Dashboard could offer scrolling, clickable links, and other interactive elements for those working remotely. Our IT managers rely on Dashboards to scrutinize our IT services. While Slideshows are suitable for quick stats, an Interactive Dashboard would be ideal for a detailed examination. This way, we can cater to both scenarios, for quick high-level glances and in-depth analysis. This might be one for @Gerry to have a think about? In an ideal world, I would love to not have to use external tools for this purpose (ie. Power BI), when what is already offered is fantastic can almost achieve what we would like it to achieve, hence my request for the enhancements in my posts above. Thanks, Samuel
  17. I just noticed the tag is set to: Please could an Mod change it so it appears as "enhancement" instead, as I suspect this could prevent the developers from seeing my post.
  18. Hello, My colleague also suggested that if a scrollbar is not feasible in the Data List widget, then maybe the results could be paginated, and the widget could show previous/next buttons. Thanks, Samuel
  19. Good afternoon, I just wanted to say that I tested adding a scrollbar using the F12 Developer Tools (overflow = auto) and it looks good:
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