Paul Morrow

Cheers Steve. I'll have to go back to suppliers. We have all our spf and dkim setup so they must have started to use FCrDNS only in the last few days.

Has/is anyone else suddenly having problem with outbound emails from service desk to suppliers being reject due to DNS error for live.hornbill.com?

Yip Same here

Many Thanks. I'll try the update. If not I'll have to tweak my OU structure a little.

At the minute we user LDAP Import Utility v3.12.0 to sync our users to Hornbill for SSO. All working great yesterday, this morning it decided to update basic user accounts as normal but also coverted all our admin User accounts to basic. Usually it is unable to update these as it can't demote a user with tasks. I rely on it being unable to demote users with tasks but is there another way to prevent LDAP from repeating the demotion? Or a means of excluding admin users from LDAP update?

makes sense... Thanks

Sorry to break in on this old thread. Is there a setting needing enabled to allow me as admin to see other users task, I can only see my own.

All good again

Same here - same cache service ping error. Not back yet to normal yet.

Same, would be useful.

Same here. How are these removed for basic users?

Is there an option to make any of past posts publically invisible unless reader in a forum member?

Found the post elsewhere...ignore this....

I'm having the same issue this morning after just updating. Is this an ongoing issue?

Cheers Conor Success at last. Paul

Hi Conor Log Incident Node is set to all its Auto defaults, "Automatically pick up the value" the whole way down. The checkpoint gets marked. I've tweak something somewahere and now get an error "Stage Checklist validation failed" Cheers Paul

Been trying to setup Business process where a decision is made on the ticket type that has been raised. If SR the process carries on, if IN it should Log New Incident. I get no errors but a new Incident with all the details copied to it never ever gets created. What am I missing?

We have a selection of users, not all, that we are unable to update or delete the site information on their profile. Not sure how we manage to accomplish this but any ideas on how we step back or clear the error?

Perfect Thanks

We have a need to refresh and assign assets correctly to users as the data has not been updated appropriatley over a long period. Is there a quick way to bulk remove an asset so we can import and start fresh again? i.e., Computer Sytems>Desktops.

We are moving our MX record to point to Exchange online in the next few days. Is the a how to guide for outbound and shared mailbox setup that could be had. Can't find anything on wiki page.

That all the info I needed. Many thanks James.

We are in the process of moving from on prem Lotus Notes to Azure Exchange. Can anyone confirm if Hornbill Email Outbound Email Routing and Shared Mailbox connections requires us to have a servicedesk user mailbox (licenced) or a shared group mailbox? Cheers Folks Paul

AHAH!.... tried a few different browsers. This work in Firefox fine but not IE 11.

@Victor Any notion where the problem is for the issue? 'Between chair and keyboard' is not the response before you even think it